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Customer lost a LBS

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Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

Customer lost a LBS

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Old 01-15-09, 07:47 PM
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Customer lost a LBS

There's a customer who often comes by the shop that I work at every once in a while. He probably thinks that he contributes a lot to the shop and that we depend on his business, as he tells me through his cocky, unappreciative attitude.

Anyways, The other day this chump comes in and tries to get us to waste our time with him and essentially use us in order to further the profits of another company that has no ties to his community, let alone city, state, country, or continent. He was surprised.

I told the guy that it was pretty lame that he wanted to use a local business that gets by on slim margins that way, especially in the current economy, and that we might not exist in the future to help people out with service if we weren't able to sell enough bikes to pay our bills. I explained how online sales were hurting the domestic bicycle industry. I then told him that we could do a $60 professional fit for him. He seemed very surprised, and even angry.

He told me that he was going to be "reporting this situation to his online friends."

I replied with something along the lines of, "OK."

The guy could not understand why our company didn't want to encourage his purchase of a mail-order product. I told him that I would hope the company you are buying a product from is knowledgeable enough about the product to help him choose a size.

Long story short, sometimes people are not respectful of people and demand that you give them free service. It actually happens all the time and I give them the same story every time. With a ****ty attitude about your community, its a wonder that there are any local businesses that can stay in business.

Anyone else encounter jerks like this on a daily basis? It's pretty common for me, so it wasn't really a big deal.
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Old 01-15-09, 07:58 PM
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I've had such customers myself, lemme guess, he spent a hundred bucks on you this month and thinks he's the ****, amirite?
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Old 01-15-09, 08:02 PM
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Totally. I think he used those exact words.
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Old 01-15-09, 08:05 PM
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Originally Posted by darksiderising
I replied with something along the lines of, "OK."
talk about disrespect.
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Old 01-15-09, 08:10 PM
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F----- would not read again.
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Old 01-15-09, 10:23 PM
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Originally Posted by roastbeef
talk about disrespect.
Just in case you didn't catch on, none of this actually happened.
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Old 01-15-09, 10:32 PM
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I like to remind my LBS that i can "get it cheaper on line" as often as possible. they love me!
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Old 01-15-09, 10:35 PM
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^ Haha. I doubt that!
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Old 01-15-09, 10:47 PM
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Originally Posted by darksiderising
Just in case you didn't catch on, none of this actually happened.
uh, yea. i got it. thanks champ.
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Old 01-15-09, 10:53 PM
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^ I guess I didn't get that you got it.
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Old 01-15-09, 11:03 PM
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and i guess that i didn't get that you didn't get that i got it.

when in rome, i suppose.
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Old 01-15-09, 11:28 PM
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Parody thread = win.
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Old 01-16-09, 12:18 AM
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^ I like the burger thread: https://www.bikeforums.net/singlespeed-fixed-gear/502647-lbs-lost-blt.html
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Old 01-16-09, 12:41 AM
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the interesting thing is that i do give discounts to ppl who frequent and support our shop, but they tend to not expect anything in return. its the guy who buys two tubes and a $20 tune up who wants stock options in compensation for his patronage!
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Old 01-16-09, 12:57 AM
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^ We do the same thing. Attitude and obviously patronage do have some hidden perks in the bike shop world.
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Old 01-16-09, 05:54 AM
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Not as good as the parody of the parody of the parody of the original thread but I still give you a 6/10 for effort.
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Old 01-16-09, 07:23 AM
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but you didn't use the parody symbol....i'm lost
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