I am a satisfied customer of Prowheelbuilder.com
02-22-09, 02:55 AM
#1
Gentlemen.
Thread Starter
Join Date: Jun 2008
Location: Chico, CA
Posts: 1,516
Bikes: S-Works e5 Aerotech with 2009 Veloce and a Fulcrum 5s
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I am a satisfied customer of Prowheelbuilder.com
Just thought I'd share my positive experience with Pro Wheel Builder.
I ordered a custom set of wheels from their website after a long deliberation. They said it could be a while for them to be built up, something like 10 days. 2 days later, I got an e-mail saying my order had shipped. When I got them, I eagerly tore open the box only to find that they had been built with the wrong color spokes. I called them up, and they said that if they had the parts in stock, that they would build a new set and have them shipped. Unfortunately they were out of the rear hubs, so they sent me a shipping label to print out. I dropped them off last Friday at about 5:30pm, and they were back in my hands today.
Both times I opened the box, the wheels were well-packed and needed no truing. Everything looked very clean, with no scuffs or dings. When they made a mistake, as people sometimes do, they owned up to it right away and made everything right as fast as possible. I'd definitely buy from them again. Despite getting a color wrong, they sent me a good product that was packed well twice in a row.
I ordered a custom set of wheels from their website after a long deliberation. They said it could be a while for them to be built up, something like 10 days. 2 days later, I got an e-mail saying my order had shipped. When I got them, I eagerly tore open the box only to find that they had been built with the wrong color spokes. I called them up, and they said that if they had the parts in stock, that they would build a new set and have them shipped. Unfortunately they were out of the rear hubs, so they sent me a shipping label to print out. I dropped them off last Friday at about 5:30pm, and they were back in my hands today.
Both times I opened the box, the wheels were well-packed and needed no truing. Everything looked very clean, with no scuffs or dings. When they made a mistake, as people sometimes do, they owned up to it right away and made everything right as fast as possible. I'd definitely buy from them again. Despite getting a color wrong, they sent me a good product that was packed well twice in a row.
02-22-09, 11:30 AM
#4
unofficial
Join Date: Apr 2008
Location: san rafael, CA
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ive used them three times so far in my biking career, so far they have never let me down. its a great company IMO
02-24-09, 01:51 AM
#7
Gentlemen.
Thread Starter
Join Date: Jun 2008
Location: Chico, CA
Posts: 1,516
Bikes: S-Works e5 Aerotech with 2009 Veloce and a Fulcrum 5s
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02-24-09, 02:52 PM
#8
Senior Member
Join Date: Oct 2008
Location: Fremont, CA
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cosign to the OP. . . I got a rear wheel from them last year and the wheel is true and packaging was awesome. It does take some time but they're up to date on the tracking info.
02-24-09, 05:33 PM
#9
Senior Member
Join Date: Aug 2007
Location: New York City
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Do you guys find the weight measurements accurate? I'm talking in on the website when everything is tallied up, the numbers seem a little too low sometimes.
02-25-09, 10:27 AM
#10
Gentlemen.
Thread Starter
Join Date: Jun 2008
Location: Chico, CA
Posts: 1,516
Bikes: S-Works e5 Aerotech with 2009 Veloce and a Fulcrum 5s
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I really have no idea if the weight is accurate. I believe they use manufacturers specs, and a few grams difference doesn't really worry me. They seem like honest folk though.
02-25-09, 11:36 AM
#11
Elemental Child
Join Date: Feb 2008
Location: Minnesoter
Posts: 232
Bikes: 1989 Schwinn World workhorse, 1979 Trek Summer Bike, 1995 Schwinn Moab that never gets ridden
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Cool. What'd you have built n' about what did it cost, may I ask?
02-25-09, 02:05 PM
#12
Gentlemen.
Thread Starter
Join Date: Jun 2008
Location: Chico, CA
Posts: 1,516
Bikes: S-Works e5 Aerotech with 2009 Veloce and a Fulcrum 5s
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Miche hubs, fixed/fixed, with 32h Velocity Fusion MSW laced radially up front, white 32h Deep V NMSW in back laced 3x, both wheels with 14g DT spokes. They're can be seen in that thread I put up about my silly aerobars.
