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Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

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Old 07-16-09, 11:53 AM   #1
whatsham
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Chrome Bag Order

Hey guys

I ordered a chrome bag directly from their website 8 days ago.
I immediately recieved an email sayin my order was pending review and id be notified of its status.
I have been billed.
I have no shipping confirmation.
I have sent two emails to them asking what is going on.
I have had no replies.
Does anyone had a similar experience or have a phone number for these ******bags?

NEGATIVE REVIEW ON CUSTOMER SERVICE.
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Old 07-16-09, 11:57 AM   #2
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http://www.chromebagsstore.com/contactinfo.html

Big link right on their front page... special number for online orders... should probably do ten seconds of searching before s-talking them online.
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Old 07-16-09, 01:34 PM   #3
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i actually saw that sorry, i meant to add that if somebody would know a number to call internationally as that does not dial from ireland.cheers
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Old 07-16-09, 01:55 PM   #4
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the craic is not ninety.
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Old 07-16-09, 01:58 PM   #5
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You need to dial the international access code. Read this.

So, dial 00+1+(the number on the web page that starts with 415).

San Fran should be around 8 hours behind Ireland.
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Old 07-16-09, 02:56 PM   #6
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i bought some stuff from them for my girlfriend. came in a week. the bag was to small for her. i emailed them asking some questions. next day i got a response, day after i sent the bag back, and a week later i have my money back. good customer service review from me. they were prompt and polite and gave me my money back. if you are in Ireland it is going to take more than a week. who knows how long customs will hold your **** for.
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Old 07-16-09, 05:16 PM   #7
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i understand the shipping may take a while. im just pisssed that they havent replied to either of my emaisl or sent me anything whatsoever......their policy says you'll recieve shipping confirmation, tracking numbers etc,etc but ive got nothing.
so indeed the crack is far from ninety.
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Old 07-16-09, 06:56 PM   #8
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I bought a bag from them and I'm in Canada, It took 9 days and I also didn't get any confirmation or replies till the 9th day. This day was coincidentally the day my package delivered. I read the email 15 minutes before it came. They tend to do that, but you'll get your stuff safe and sound.
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Old 07-16-09, 10:12 PM   #9
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I've had a similar thing happen to me. No shipping confirmation and it took them three weeks to answer my emails.

Hans
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Old 07-17-09, 05:25 AM   #10
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thats pretty ridiculous.
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Old 07-17-09, 06:41 AM   #11
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i just checked my old emails. i got an email confirmation that that bag was ordered, but i didn't get a tracking number emailed to me. the bag came in a week. it was ordered june 8, and i got it on june 15. that was the second time i ordered from their website. first time was a cell holder and a hipbone. again came in a week.

i also emailed customer service on june 18 and had a respone on june 19.

chances are your order is on it's way to you.
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