I've recently got my hands on a 2008 Langster (my second) in great shape except for the track ends. They're protected by a set of steel inserts that looked to be screwed on and possibly bonded in some way. The previous owner used the stock wheelset which had pretty crappy track nuts that don't seem to have done a good job spreading the load. There are a series of deep gouges in the inserts that may be nothing more than a cosmetic problem - I'd prefer to replace those inserts if I can do it reasonably.
I've spoken with a few of the larger Specialized dealers in the area and have found that those inserts are not a part they can order. Specialized support (online and by phone) have told me that those parts may only be available through warranty (if at all). I have a dealer contacting the warranty rep. but haven't had any response. I doubt this is a high priority for them since I haven't dropped the frame off attempting to make a warranty claim.
Has anyone had any luck, or even been turned down outright, trying to get replacement inserts from Specialized? Does anyone know of another source for something like this? I've also considered using something like the Surly Tuggnut to prevent further damage to inserts and help spread the load of the track nuts. Has anyone used the Tuggnut that way?
Thanks for any help with this.