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  1. #1
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    A problem with IRO...

    So, when I bought my IRO frameset (the Angus) I was really excited about opening up a brand new frame. At least that's what I thought I was getting.

    Among further inspection on the frame, I noticed a PAINT CHIP (more like a scratch) on the top of the BB. I also noticed smaller paint chips across the downtube. I am NOT impressed.

    So, what should I do? I am quite sure that I am going to return the frame, but I'm not too sure on what I am going to do in terms of getting a new frame: Either exchanging for a new one, OR getting a new frame entirely. Is this really of a big deal, and is anybody else getting these types of problems? What do you recommend for me? Thanks



    Last edited by jammincakes; 04-16-12 at 07:02 PM.

  2. #2
    sɹɐʇsɟoןןnɟsʇıbɟɯo jdgesus's Avatar
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    did you buy from IRO directly?
    Quote Originally Posted by yummygooey View Post
    crabon/campy/rapha/roadie-bro.

    next step is recumbent.




    my bikes | bike blog | beer blog | work 1 | work 2

  3. #3
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    Quote Originally Posted by jdgesus View Post
    did you buy from IRO directly?
    Yes, yes I did.

  4. #4
    sɹɐʇsɟoןןnɟsʇıbɟɯo jdgesus's Avatar
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    return it if you can
    Quote Originally Posted by yummygooey View Post
    crabon/campy/rapha/roadie-bro.

    next step is recumbent.




    my bikes | bike blog | beer blog | work 1 | work 2

  5. #5
    Cat Enthusiast ddeadserious's Avatar
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    Yep, if you can contact them to return/exchange it, you should.

    You payed for a new frame in new condition, that's what you should have received.
    ALL CITY NATURE BOY

  6. #6
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    I agree, you should get a new frame if that's what you paid for. Is this their way of justifying their sale price of $199?!

  7. #7
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    Thanks for all of the replies. I will start the not-so-fun time for returning something that I did not want to return in the first place...
    Quote Originally Posted by bfloyd6969 View Post
    I agree, you should get a new frame if that's what you paid for. Is this their way of justifying their sale price of $199?!
    I hope not. Jeez. After all of the rave reviews of IRO, I wasn't expecting this (honestly) crap. This is beyond ridiculous.

  8. #8
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    How bad are the chips? Could they be touched up with some auto touch up paint? I only say this because it sounds like you don't want to return it - which I can understand. I don't know first hand but these sound like nice frames from what I read, and if this one is not exception other than the paint chips maybe it could be touched up if it isn't that bad. OTOH, if the chips are bad then you might not have a choice. Maybe you could contact them and get some parts thrown in for free for the troubles?....

  9. #9
    Senior Member gigantor's Avatar
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    IRO frames kick ass.

    The frame I received in 2006 was in good condition, except for a paint chip or two.

    The paint jobs on IROs are not the best.
    "I wanted to test his might" -Jaytron
    "Dark Stella" - FM015 | Purple bike with no name

  10. #10
    Thugnasty McChinken's Avatar
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    tbh, I wouldn't really mind a few chips.

  11. #11
    Senior Member gigantor's Avatar
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    Quote Originally Posted by McChinken View Post
    tbh, I wouldn't really mind a few chips.
    My cinelli bolt came with 1 chip. I don't mind it at all. I've gone through too many bikes that refuse to remain in "pristine" condition. You'll get chips from flying pebbles and random incidents, locking it up, etc... No big deal to me. Just let it chip and not worry
    "I wanted to test his might" -Jaytron
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  12. #12
    Veteran Bastard Scrodzilla's Avatar
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    Why would you ask here instead of just contacting IRO to begin with?

  13. #13
    Senior Member mihlbach's Avatar
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    Quote Originally Posted by gigantor View Post
    My cinelli bolt came with 1 chip. I don't mind it at all. I've gone through too many bikes that refuse to remain in "pristine" condition. You'll get chips from flying pebbles and random incidents, locking it up, etc... No big deal to me. Just let it chip and not worry
    +1. Its an IRO, not a $X,0000 custom job.

  14. #14
    Senior Member MuppetMower's Avatar
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    The paint job on the recent iros are pretty darn bad.

  15. #15
    We win all charity rides Street rider's Avatar
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    My frame didn't have any chips in it when I received it, but one of my brake levers was scuffed to hell, and only had paint on about half of the front of the lever, but it sure doesn't affect the performance at all. Like others said, it will just chip up anyway from riding it, so why bother with return shipping?
    Quote Originally Posted by seau grateau View Post
    The brake lever is on the handlebars, so no one can complain about that.
    Quote Originally Posted by Scrodzilla View Post
    If that was my house and you put your stupid bike in my flower garden to take a picture, I would come outside in my underwear and light you on fire.

  16. #16
    Member onegear's Avatar
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    keep it.

  17. #17
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    10 seconds of touch up paint and it will look like new from two feet away. Unless you are building it for a customer, I'd say keep it.
    Quote Originally Posted by Santaria View Post
    because physics has more street cred than tarckstars.

  18. #18
    worship satan. johnnytheboy's Avatar
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    imo, pay for new and you should get new.
    i'd prefer that scuffs and scratches come from my own use- not from a poorly prepped and/or painted frame.
    hell, i never had a paint problem on either of my $200 kilo frames.
    i'd at least email some pics and ask for a partial (20%?) refund......
    http://www.pedalroom.com/members/johnnytheboy
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  19. #19
    Elitist carleton's Avatar
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    Quote Originally Posted by Scrodzilla View Post
    Why would you ask here instead of just contacting IRO to begin with?


    Welcome to BikeForums Customer Service. How may I help you?

  20. #20
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    Quote Originally Posted by carleton View Post


    Welcome to BikeForums Customer Service. How may I help you?
    Sup sqrl!

  21. #21
    Elitist carleton's Avatar
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    Quote Originally Posted by 8bits View Post
    Sup sqrl!


    Sir, there are over 50 customer service representatives in this call center. How do you keep coming up in my queue?! And, no, I will not tell you what I'm wearing.

  22. #22
    Banana-tastic! JesusBananas's Avatar
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    Quote Originally Posted by carleton View Post


    Sir, there are over 50 customer service representatives in this call center. How do you keep coming up in my queue?! And, no, I will not tell you what I'm wearing.
    Quote Originally Posted by striknein View Post
    The banana has spoken.
    Quote Originally Posted by Sixty Fiver View Post
    "This rides nearly as nicely as your mom."

  23. #23
    Team Beer Cynikal's Avatar
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    I supervised a call center and I can tell you that this is not what it looks like.
    I'm not one for fawning over bicycles, but I do believe that our bikes communicate with us, and what this bike is saying is, "You're an idiot." BikeSnobNYC

  24. #24
    I fear angry birds Santaria's Avatar
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    Quote Originally Posted by carleton View Post


    Sir, there are over 50 customer service representatives in this call center. How do you keep coming up in my queue?! And, no, I will not tell you what I'm wearing.
    I'm going to assume that the actual call center representative looks like this on his day off.

    THE DEVIL

    Originally Posted by Scrodzilla
    If that was my house and you put your stupid bike in my flower garden to take a picture, I would come outside in my underwear and light you on fire.

  25. #25
    Senior Member
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    IRO generally responds in a timely fashion. A few years ago, I emailed them and they responded within a few hours. I've tried calling once but was unsuccessful. However, they seem to have gone MIA on more than a few occasions recently.

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