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Thread: Thanks Nashbar

  1. #1
    Senior Member
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    Thanks Nashbar

    My very recently purchased 2011 Schwinn Madison from Nashbar came shipped to me missing the front brake and pedals. I contacted Nashbar about this and they said they would have drop shipped from the factory the missing items. A few days later the package arrived only to find the items are from the 2012 model - which included a black front brake and some resin platform bmx pedals (the 2011 Maddy's came with silver brakes and a somewhat track style pedals with toeclips and straps). So, discouraged I contacted Nashbar again with the troubles and they said to send the items back to them and they would ship the correct ones once received.

    Now, a week later the new package comes in only to find better parts that actually came on the 2011 Maddy. My guess is that Schwinn no longer had any of the older model parts because Nashbar sent me Tektro R540's (both front and rear!)which look quite a bit nicer than the stock Radius brakes, and a set of Wellgo RO 25's, Wellgo steel clips, and straps. All turned out good

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    Senior Member RGNY's Avatar
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    glad it worked out...

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        Pinkbullet3's Avatar
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    c.s.b.
    Quote Originally Posted by Upilu View Post
    are you idiot???

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    Ths Hipstr Kills Masheenz cc700's Avatar
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    So you complained for getting **** and you got... waiting and then more **** that's slightly less ****ty? good on ya!

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    ^^^ Kinda what I was thinking... Was the slight increase perceived quality worth all the down time you couldn't ride your new bike? Glad things worked out and you're happy though

  6. #6
    Senior Member highonpez's Avatar
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    Pretty sure he's just complimenting Nashbar on their good customer service.

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    Senior Member mihlbach's Avatar
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    Getting what your ordered is good customer service. It took Nashbar three tries...thats ****ty customer service if you ask me. I wouldn't necessarily boycott nashbar, but would think twice before ordering from them again.

    I don't know why you are thankful. Where do you draw the line between good and bad service? Apparently, anything short of getting told to **** off.
    Last edited by mihlbach; 04-22-12 at 12:29 PM.

  8. #8
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    I have been buying from Nashbar for a long time. This is the first time they messed things up, and I did let them know that I was pissed. It is true, theoretically I was not able to ride the bike for a while (which is what I told Nashbar even though I just threw some parts bin parts on there for the interim to ride on - though they didn't need to know that). I explained to them that it was an inconvenience and I expected some kind of compensation - and I was thinking some coupon or the like. I guess they didn't see it that way as nothing extra came. However, perhaps they consider the slight upgrade in parts their compensation - which I guess is cool by me. If I didn't have the missing parts available in my parts bin, I would have been more pissed and surely would have let them know. Seeing how this is their first mistake with me, I'm letting it slide and will see how future business goes...

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    Blaster of Reality Scrodzilla's Avatar
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    Mistakes happen. Considering the amount of volume Nashbar is dealing with, I highly doubt they even open the boxes to inspect complete bikes before sending them out and it was most likely a factory error.

    I recently bought a microwave for the shop that was missing the glass turntable. Considering it was in a sealed box, it was in no way the fault of the store where I purchased it and they provided me with the missing piece without question, just as Nashbar came through for bfloyd.

  10. #10
    Morton Nagrom_'s Avatar
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    Quote Originally Posted by Scrodzilla View Post
    I recently bought a microwave for the shop that was missing the glass turntable. Considering it was in a sealed box, it was in no way the store where I purchased it's fault and they provided me with the missing piece without question, just as Nashbar came through for bfloyd.
    You should have waited a couple weeks, and asked for the Bavarian crystal turntable upgrade.
    Quote Originally Posted by seau grateau View Post
    No offense but you're an idiot.
    PedalRoom

  11. #11
    Blaster of Reality Scrodzilla's Avatar
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    Damnit!

  12. #12
    bpr
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    Quote Originally Posted by cc700 View Post
    So you complained for getting **** and you got... waiting and then more **** that's slightly less ****ty? good on ya!

  13. #13
    I fear angry birds Santaria's Avatar
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    Quote Originally Posted by Nagrom_ View Post
    You should have waited a couple weeks, and asked for the Bavarian crystal turntable upgrade.
    +1.
    THE DEVIL

    Originally Posted by Scrodzilla
    If that was my house and you put your stupid bike in my flower garden to take a picture, I would come outside in my underwear and light you on fire.

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