Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

User Tag List

Reply
 
Thread Tools Search this Thread
Old 04-21-12, 02:32 PM   #1
bfloyd6969
Senior Member
Thread Starter
 
Join Date: Aug 2009
Location: central Ohio
Bikes: Schwinn Madison, Windsor Dover
Posts: 940
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks Nashbar

My very recently purchased 2011 Schwinn Madison from Nashbar came shipped to me missing the front brake and pedals. I contacted Nashbar about this and they said they would have drop shipped from the factory the missing items. A few days later the package arrived only to find the items are from the 2012 model - which included a black front brake and some resin platform bmx pedals (the 2011 Maddy's came with silver brakes and a somewhat track style pedals with toeclips and straps). So, discouraged I contacted Nashbar again with the troubles and they said to send the items back to them and they would ship the correct ones once received.

Now, a week later the new package comes in only to find better parts that actually came on the 2011 Maddy. My guess is that Schwinn no longer had any of the older model parts because Nashbar sent me Tektro R540's (both front and rear!)which look quite a bit nicer than the stock Radius brakes, and a set of Wellgo RO 25's, Wellgo steel clips, and straps. All turned out good
bfloyd6969 is offline   Reply With Quote
Old 04-21-12, 03:01 PM   #2
RGNY
Senior Member
 
RGNY's Avatar
 
Join Date: Aug 2011
Location: Utica,NY,USA
Bikes:
Posts: 1,526
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
glad it worked out...
RGNY is offline   Reply With Quote
Old 04-21-12, 05:26 PM   #3
Pinkbullet3
   
 
Pinkbullet3's Avatar
 
Join Date: Dec 2010
Bikes:
Posts: 942
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
c.s.b.
Pinkbullet3 is offline   Reply With Quote
Old 04-22-12, 03:49 AM   #4
cc700
Ths Hipstr Kills Masheenz
 
cc700's Avatar
 
Join Date: Oct 2006
Location: seattle
Bikes: tirove
Posts: 8,551
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
So you complained for getting **** and you got... waiting and then more **** that's slightly less ****ty? good on ya!
cc700 is offline   Reply With Quote
Old 04-22-12, 10:22 AM   #5
Lao_shi
Senior Member
 
Join Date: Oct 2011
Bikes:
Posts: 75
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
^^^ Kinda what I was thinking... Was the slight increase perceived quality worth all the down time you couldn't ride your new bike? Glad things worked out and you're happy though
Lao_shi is offline   Reply With Quote
Old 04-22-12, 10:57 AM   #6
highonpez
Senior Member
 
highonpez's Avatar
 
Join Date: Apr 2011
Location: Sheboygan, WI
Bikes: 2010 Windsor The Hour, 1982 Fuji Supreme
Posts: 383
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Pretty sure he's just complimenting Nashbar on their good customer service.
highonpez is offline   Reply With Quote
Old 04-22-12, 11:25 AM   #7
mihlbach
Senior Member
 
mihlbach's Avatar
 
Join Date: Dec 2005
Location: Long Island, NY
Bikes:
Posts: 6,400
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Getting what your ordered is good customer service. It took Nashbar three tries...thats ****ty customer service if you ask me. I wouldn't necessarily boycott nashbar, but would think twice before ordering from them again.

I don't know why you are thankful. Where do you draw the line between good and bad service? Apparently, anything short of getting told to **** off.

Last edited by mihlbach; 04-22-12 at 11:29 AM.
mihlbach is offline   Reply With Quote
Old 04-22-12, 07:55 PM   #8
bfloyd6969
Senior Member
Thread Starter
 
Join Date: Aug 2009
Location: central Ohio
Bikes: Schwinn Madison, Windsor Dover
Posts: 940
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I have been buying from Nashbar for a long time. This is the first time they messed things up, and I did let them know that I was pissed. It is true, theoretically I was not able to ride the bike for a while (which is what I told Nashbar even though I just threw some parts bin parts on there for the interim to ride on - though they didn't need to know that). I explained to them that it was an inconvenience and I expected some kind of compensation - and I was thinking some coupon or the like. I guess they didn't see it that way as nothing extra came. However, perhaps they consider the slight upgrade in parts their compensation - which I guess is cool by me. If I didn't have the missing parts available in my parts bin, I would have been more pissed and surely would have let them know. Seeing how this is their first mistake with me, I'm letting it slide and will see how future business goes...
bfloyd6969 is offline   Reply With Quote
Old 04-22-12, 08:32 PM   #9
Scrodzilla
There goes Tokyo
 
Scrodzilla's Avatar
 
Join Date: May 2009
Location: San Diego, CA
Bikes: EAI Bare Knuckle, 1975 Raleigh Pro Track
Posts: 26,472
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 37 Post(s)
Mistakes happen. Considering the amount of volume Nashbar is dealing with, I highly doubt they even open the boxes to inspect complete bikes before sending them out and it was most likely a factory error.

I recently bought a microwave for the shop that was missing the glass turntable. Considering it was in a sealed box, it was in no way the fault of the store where I purchased it and they provided me with the missing piece without question, just as Nashbar came through for bfloyd.
__________________
__________________________________
Scrodzilla is offline   Reply With Quote
Old 04-22-12, 08:34 PM   #10
Nagrom_ 
SaltKing
 
Nagrom_'s Avatar
 
Join Date: Dec 2011
Location: Rock Bottom.
Bikes: CAAD Optimo Track
Posts: 10,609
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Quote:
Originally Posted by Scrodzilla View Post
I recently bought a microwave for the shop that was missing the glass turntable. Considering it was in a sealed box, it was in no way the store where I purchased it's fault and they provided me with the missing piece without question, just as Nashbar came through for bfloyd.
You should have waited a couple weeks, and asked for the Bavarian crystal turntable upgrade.
__________________
Quote:
Originally Posted by seau grateau View Post
No offense but you're an idiot.
PedalRoom
Nagrom_ is offline   Reply With Quote
Old 04-22-12, 08:35 PM   #11
Scrodzilla
There goes Tokyo
 
Scrodzilla's Avatar
 
Join Date: May 2009
Location: San Diego, CA
Bikes: EAI Bare Knuckle, 1975 Raleigh Pro Track
Posts: 26,472
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 37 Post(s)
Damnit!
__________________
__________________________________
Scrodzilla is offline   Reply With Quote
Old 04-22-12, 08:35 PM   #12
bpr
Senior Member
 
bpr's Avatar
 
Join Date: Mar 2012
Location: Arlington, VA
Bikes: '11 All City Big Block, '92 Specialized StumpJumper, '06 Kona Smoke
Posts: 113
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by cc700 View Post
So you complained for getting **** and you got... waiting and then more **** that's slightly less ****ty? good on ya!
bpr is offline   Reply With Quote
Old 04-22-12, 08:38 PM   #13
Santaria
Senior Member
 
Santaria's Avatar
 
Join Date: Apr 2005
Location: Brownsville, TX
Bikes: Surly CC
Posts: 2,179
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by Nagrom_ View Post
You should have waited a couple weeks, and asked for the Bavarian crystal turntable upgrade.
+1.
Santaria is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 02:58 AM.