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Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

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Old 06-27-13, 10:47 AM   #101
Siu Blue Wind
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What answers ? To the OP ? You'll find plenty of answers on page 1 of this thread.
THIS answer:

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Things like this are few and far between, I would also be curious as to when the bike was purchased. We have upgraded our headsets since we started doing business. Misaligned drop outs could be an issue with shipping but if that is ever the case we will GLADLY replace the frame FREE of charge.

This is the first I have heard of an issue with the Wellgo pedals. Wellgo is a 3rd party and we've generally had success with them.
Thank you, I KNEW that you would come through.
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Please dont outsmart the censor. That is a very expensive censor and every time one of you guys outsmart it it makes someone at the home office feel bad. We dont wanna do that. So dont cleverly disguise bad words.
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Old 06-27-13, 10:56 AM   #102
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THIS answer
That's not an answer. That's just damage control.
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Old 06-27-13, 11:01 AM   #103
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customer service is damage control with a nicer name. stop try to stir up poop. i commend state for showing up and fielding the poopstorm that is BFSSFG.
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Old 06-27-13, 11:02 AM   #104
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To me it was an answer. He answered my question. And yes, it's damage control for the company and for the buyer! I also call it customer service with a follow up. The main thing is that I'm hoping the issue will be resolved and the customer happy. And if this comes through I give Kudos to the company.
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Please dont outsmart the censor. That is a very expensive censor and every time one of you guys outsmart it it makes someone at the home office feel bad. We dont wanna do that. So dont cleverly disguise bad words.
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Old 06-27-13, 11:06 AM   #105
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customer service is damage control with a nicer name. stop try to stir up poop. i commend state for showing up and fielding the poopstorm that is BFSSFG.
If some pr guy comes here any tries to bs his way though a problem, then he very much deserves to get pooped on. Instead of admitting that he had a basic quality problem, he tried to minimise it and blame it on other causes like shipping damage. When the BD guy came here some time ago and tried that, he deservedly got the same treatment. BFSSFG is an equal opportunity pooper.
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Old 06-27-13, 11:08 AM   #106
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i commend state for showing up and fielding the poopstorm that is BFSSFG.
He only "showed up" because he was asked to by someone employed by Bike Forums to handle advertising. Willfully becoming an active member of a forum comprised of his would-be cutomers would have been commendable.
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Old 06-27-13, 11:16 AM   #107
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Well at least this state bicycle rep seems better than that mercier guy
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Old 06-27-13, 11:17 AM   #108
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Can't wait til we get the Purefix guys here.
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Old 06-27-13, 11:18 AM   #109
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Can't wait til we get the Purefix guys here.
Do they even speak English ?
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Old 06-27-13, 11:21 AM   #110
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Yeah they're 'Murrican.
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Old 06-27-13, 11:29 AM   #111
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If some pr guy comes here any tries to bs his way though a problem, then he very much deserves to get pooped on. Instead of admitting that he had a basic quality problem, he tried to minimise it and blame it on other causes like shipping damage. When the BD guy came here some time ago and tried that, he deservedly got the same treatment. BFSSFG is an equal opportunity pooper.
co-founder =/= some pr guy. and you're right. shipping damage never happens. i understand the poop the bd guy got. theyre not his bikes. he buys and sells without opening a box. this guy here is defending a company he helped to build with product he developed. he even said he would replace the frame. standing behind his product and offering to make problems right =/= bs-ing his way through a problem.
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Old 06-27-13, 11:39 AM   #112
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co-founder =/= some pr guy. and you're right. shipping damage never happens. i understand the poop the bd guy got. theyre not his bikes. he buys and sells without opening a box. this guy here is defending a company he helped to build with product he developed. he even said he would replace the frame. standing behind his product and offering to make problems right =/= bs-ing his way through a problem.
Congrats with your new job as pr person for State Bicycle Co.
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Old 06-27-13, 11:41 AM   #113
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Let's give the guy a chance to remedy the issue. Depending upon the outcome, from there we will see.
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Please dont outsmart the censor. That is a very expensive censor and every time one of you guys outsmart it it makes someone at the home office feel bad. We dont wanna do that. So dont cleverly disguise bad words.
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Old 06-27-13, 11:42 AM   #114
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co-founder =/= some pr guy. and you're right. shipping damage never happens. i understand the poop the bd guy got. theyre not his bikes. he buys and sells without opening a box. this guy here is defending a company he helped to build with product he developed. he even said he would replace the frame. standing behind his product and offering to make problems right =/= bs-ing his way through a problem.
Mercier, one of their brands actually is renound and has been around since the 70s. I googled them recently. BD is an online dealer kind of like citygrounds from my understanding. Mercier is just a bicycle brand they sell. They do not open the box because they are a online dealer only.
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Old 06-27-13, 11:43 AM   #115
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Congrats with your new job as pr person for State Bicycle Co.
I think i'll wait til i graduate next year to look for a job. after being constantly pooped on for the past 4 years, i just don't like when people get pooped on when they might not deserve it.
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Old 06-27-13, 11:45 AM   #116
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Mercier, one of their brands actually is renound and has been around since the 70s. I googled them recently. BD is an online dealer kind of like citygrounds from my understanding. Mercier is just a bicycle brand they sell. They do not open the box because they are a online dealer only.
Wrong. Mercier of the 70s is totally not the Mercier of today. I have a Mercier of 1970s and it was made in France by Frenchmen. Mercier is just a name that has been sold and is being plastered on bikes made in Taiwan. There is absolutely no connection between the old and new versions. That said, the quality of the Mercier Kilo bikes is better than the lower end bike boom era Merciers.
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Last edited by TejanoTrackie; 06-27-13 at 11:50 AM.
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Old 06-27-13, 11:47 AM   #117
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Mercier, one of their brands actually is renound and has been around since the 70s. I googled them recently. BD is an online dealer kind of like citygrounds from my understanding. Mercier is just a bicycle brand they sell. They do not open the box because they are a online dealer only.
Mercier is a now defunct brand, just like Dawes and Motobecane. Their labels are all meaningless on the bikes sold today. BD has simply purchased the rights to those brands, and sells generic rebranded bikes under well-known names.

edit- TT fast
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Old 06-27-13, 11:47 AM   #118
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Wrong. Mercier of the 70s is totally not the Mercier of today. I have a Mercier of 1970s and it was made in France by Frenchmen. Mercier is just a name that has been sold and is being plastered on bikes made in Taiwan. There is absolutely no connection between the old and new versions.
I was really disappointed when I was shopping for a new Bianchi. I wanted an ITALIAN bike.
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Old 06-27-13, 11:48 AM   #119
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Mercier, one of their brands actually is renound and has been around since the 70s. I googled them recently. BD is an online dealer kind of like citygrounds from my understanding. Mercier is just a bicycle brand they sell. They do not open the box because they are a online dealer only.

Nope. BD owns the names Mercier, Motobecane, Windsor etc and just has Taiwanese knockoffs of others frames made and stored for "factory direct" shipping.


edit- I like how we all jumped on that.

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I was really disappointed when I was shopping for a new Bianchi. I wanted an ITALIAN bike.
The Italian Schwinn made in Taiwan.
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Old 06-27-13, 11:53 AM   #120
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For whatever it's worth, I'm here now...

I will undoubtedly miss certain posts, so that is why I was alerted. I am more than happy to answer any questions and any customer service issues to the best of my ability.
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Old 06-27-13, 11:54 AM   #121
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The Italian Schwinn made in Taiwan.
I know, huh. So since I wanted an authentically made authentic bike, I flew to Colorado and made sure my authentic Colorado bike was made in Colorado.
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Old 06-27-13, 11:55 AM   #122
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For whatever it's worth, I'm here now...

I will undoubtedly miss certain posts, so that is why I was alerted. I am more than happy to answer any questions and any customer service issues to the best of my ability.
Fantastic! Have you contacted the member to coordinate the beginnings of handling the concern? Here is his name: Training.Wheels

Perhaps you can contact him through the profile messages since you cannot PM him yet. Would love to hear the outcome!
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Old 06-27-13, 11:57 AM   #123
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Wrong. Mercier of the 70s is totally not the Mercier of today. I have a Mercier of 1970s and it was made in France by Frenchmen. Mercier is just a name that has been sold and is being plastered on bikes made in Taiwan. There is absolutely no connection between the old and new versions. That said, the quality of the Mercier Kilo bikes is better than the lower end bike boom era Merciers.
Then who designs the frames? Mercier does not design the frame or did they buyout the designs and the name?
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Old 06-27-13, 12:00 PM   #124
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Then who designs the frames? Mercier does not design the frame or did they buyout the designs and the name?
The kilo tt is a KHS flite 100. Does anyone know if they actually bought the design or if the factory just happened to borrow it?
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Old 06-27-13, 12:00 PM   #125
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Fantastic! Have you contacted the member to coordinate the beginnings of handling the concern? Here is his name: Training.Wheels

Perhaps you can contact him through the profile messages since you cannot PM him yet. Would love to hear the outcome!
I tried messaging them, but I don't have 50 posts so I am unable to use that feature.

If someone wants to past on the info here is what it said:

Hello,

My name is Mehdi Farsi, co-founder of State Bicycle Co.

I understand you had some issues regarding your frame. Please contact admin@statebicycle.com and we can replace the frame if you would like.

We stand behind our product and we will do whatever it takes to make sure you are satisfied with your purchase.

Best regards & ride safe.

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