To me it was an answer. He answered my question. And yes, it's damage control for the company and for the buyer! I also call it customer service with a follow up. The main thing is that I'm hoping the issue will be resolved and the customer happy. And if this comes through I give Kudos to the company.
Well at least this state bicycle rep seems better than that mercier guy
For whatever it's worth, I'm here now...
I will undoubtedly miss certain posts, so that is why I was alerted. I am more than happy to answer any questions and any customer service issues to the best of my ability.
If someone wants to past on the info here is what it said:
My name is Mehdi Farsi, co-founder of State Bicycle Co.
I understand you had some issues regarding your frame. Please contact email@example.com and we can replace the frame if you would like.
We stand behind our product and we will do whatever it takes to make sure you are satisfied with your purchase.
Best regards & ride safe.