I wish not to make this forum a LBS basher, but the previous thread got me thinking about a bad experience this weekend that must be posted.
I am originally from Richmond but now live in Palm Beach Gardens, Florida. I went up this weekend for the Richmond to Williamsburg MS 150. My LBS (Cycle Science) in Florida helped me pack up my bike and ship it up for the weekend. They could not have been nicer and said that if I had any problem putting the bike back together, any LBS in Richmond would be glad to help most certainly.
Putting the bike back together was not problematic but it was shifting less than stellar afterwards. It was obvious some slight adjustment needed to be made. My riding partner / friend lives close to Rowlett's so we took it over there to ask for some quick assistance. On the way over my friend doubted they would help based on other negative experiences he had there but we had no choice but to give it a shot.
To make a long story short, they were rude and not understanding of the situation. They said the waiting time for any work was a week and that we should have thought about this problem earlier (obviously they didn't care that I don't live there and could not get the bike there sooner).
I got the problem sorted out in 2 min by the tech at the start of the ride on Saturday morning.
In an age where the LBS faces stiff competition from power players such as Performance, it amazes me that a store could act this way. I wasn't asking for any parts or major work - just a simple turning of a screw. I am a business owner myself and paying it forward is just something you do. It always comes back to your benefit.