With great bike shops being few and far between, I figured it would be good to have a thread with everyone's favorite shops. I have been to many shops and it seems that almost every one cares more now about getting bikes off the rack than customer service and proper sizing/fitting.
Coates Cyclery in the Pomona/SanDimas area. The first time I went in there I was picking up about $100+ worth of stuff. As i was walking to the register, I joked with the mechanic/salesman (who i found out later to be the shop owner) about how it's so hard buying $$$ worth of bike equipment as a college student. As I am about to check out, without even telling me he gives me 20% off of everything saying 'good luck with college'.
The second time I went in, I had come to get some repairs on an old 1980's brake on my raleigh. One of the mechanics told me that it was so busy that i was looking at 2 days min before they would have it ready. But as he's looking at the brake he asks me to hold on a bit. He comes back, spends about 2 minutes working on the brakes and says its working perfectly now, but that i should get a brake cable to install within the next month or so. They could have easily 'worked' on the brakes and charged me who knows but all i ended up paying was 4$ for the cable.
also, my girlfriend is looking for a new bike and i directed her here. she came in the shop specifically asking for the lower end bikes. they spent 30+ minutes one on one letting her try different makes/sizes. answering every question that she had without rushing or hurrying her in any way at all.
awesome awesome shop.