Mr. Beanz

Cool deal! I was on the road driving my truck when I got the call. Like a good cyclist and driver, I pulled over to the side of the road to answer my phone. Park and truck engine off ha ha! It was Victor from Jax in Claremont where I had made my "broken Lemond" claim. Holy smokes, a Madone! I went from all aluminum to partial carbon to full carbon. From an $1100 Tourmalet to the frame of a Chambery ($2100 bike) then to a Madone 4.7 ($3100 bike). Thanks Victor for hooking me up with some good friendly service!

Being a dude from the poor side of the track, my money means plenty to me. So when I spend dough on a bike, it's got to be covered. Other than the "fits like a glove" feeling I got with my first Trek back in 96, I love the "lifetime" warranty. I ride my bikes every chance I get so knowing stuff happens, I want to be covered. Being a big dude I figured aluminum was the right choice back in the day. But after 13,000 miles, my first Lemond snapped. Bummer but Trek replaced it and upgraded the frame free of charge. 14,000 miles later, this Chambery frame snapped. Bummer but it wasn't he carbon that snapped, again, at one of the very minimal sections constructed of aluminum. OK, now I'm bummed because if I get a full aluminum frame, I just might sell it and buy an old steel bike as a beater. I keep my Cannondale as an organized ride bike because it's outfitted with better components.

But hey, this one is full carbon, I'll give it a try! Since I am past that "lighter bikes are faster on the climbs", I will switch the wheels around from my Cannondale to the Trek so that the colors match but I will use the same components till they wear, then upgrade if needed. But other than that, I'll just ride the darn thing without weight and speed concerns. So no fancy stuff going on here. Heck, I'll still be the dude rolling up GMR with Deep V's and Armadillos even though it's full carbon.

Well either way, I'm riding it and I'll find out for myself if carbon lasts under big guys! I do need to get a headset and new cables so it will be a couple of weeks to build but I'm in no rush.

Plus, let me say thanks to a forum member who I won't name (I think he's somewhat shy cause he avoids pics and videos ha ha!) But the other day I received a few messages asking if he could help in any way as he had some friends in high places. They don't tell me much at the shop but if the member had a hand in it, thanks a million! Thanks your friends and most of all, thanks to Trek for standing behind their word. I've never had a hassle making a claim and have been treated like gold in the end! Last time it was BikeDork lending a hand (he had connections at the time), this time, unless he wants his name revealed, I won't but thanks for anything you did to help out.

Thank you Trek! I have several Trek bikes and as original owner of them all, I really appreciate the lifetime warranty and most of all, happy that you stand behind your words! I know I keep coming out on top!

More pics in Blog if interested

GP

Hah! I'd be smiling too!

ZippyThePinhead

Did you register all those Treks you went through, or did you keep the sales receipt, or what?

Nice, very nice. Classy to post regarding your good customer service experience, as well. Good on you...

A friend of mine rides a Madone 4.7. Someone asked him what the 4.7 meant, and I joked that it was the price, in thousands of dollars.

jmX

Holy crap beanz that is awesome! Just think, you probably just shaved 4 seconds off your GMR time now.

I'm seriously impressed if this is how trek treats legit warranty claims.

Jed19

Congrats Beanz!

That is one goodlooking frame you got there.

Kudos to Trek for coming thru.

Mr. Beanz

I'm still smiling!

Mr. Beanz

The shop (original purchase) registered it for me. I did go home and register it myself online to make sure. The replacement frame, I did nothing figuring the shop did it or the rep during the process. On this claim, I just walked in, had them make a copy of the original receipt, they took pics then sent to the rep.

I do keep all my receipts from all bike purchases.

Mr. Beanz

Yup, I pick bikes with lifetime warranties for this reason. I've never had a problem with Trek questioning my claim, original owner, legit claim, not hiding crashes etc.

I myself was worried because it was a second claim on the same bike but each time I was upgraded no questions asked.

Heck, Victor said when I was leaving, "hey, it's a Trek. If anything happens, we'll see you in another 3 years of 15,000 miles."

Mr. Beanz

Yup, except now I have to invest in a red or black jersey.

Trek is "Badass". I'm living this experience with no problems or questions asked.

volosong

That's a sweet frame. Enjoy. My 4.5 has held up quite well. No issues.

insidious meme

Congrats on the replacement frame, Beanz! Looking sweet! Definitely impressed by Trek to help you out. As for the unnamed forum member, send the person some nail files.

nosignature

Ha, I haven't been into the Jax shop since it was Bud's, but I can still recognize it from the pictures. Great story on the trek, and there's nothing like a new frame to get you out on the road.

Elvo

No matching fork? Or is it lying on the counter =D?

stugi79

Nice! I bet you can't wait to get it out on the road.

psalm

Nice, very nice, very very nice!

Mr. Beanz

That's what I'm looking for!

Mr. Beanz

...................you make me laugh IM!

Mr. Beanz

Thanks! Yeah, doesn't matter what they do or how they remodel that store, it's still Bud's!

Mr. Beanz

It's in the first picture.

Mr. Beanz

Yes and no! I want to ride it,.... but no cause I don't want to get it dirty!

Mr. Beanz

Genaro

Nice bike beanz. I say we organize an inaguaral ride at the SART to break it in!
You can ride across and tear the ribbon up front!

Mr. Beanz

Genaro

Better yet, we can all take turns riding it while you video tape it. Got my mtn bike shoes ready!!

Mr. Beanz

.....