Sorry! its the IRD 11-34 cassette question again
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Sorry! its the IRD 11-34 cassette question again
Never did get our new Co-Mo Mocha with Shimano XTR and 11-34 IRD cassette to shift properly. I thought it was me and my mechanic, but then I see a lot of debate here, some of you throwing out the IRD, which is the same suggestion the Co-Mo dealer offered me. I hate to do it, I'd rather live with it till it wears out and then do something else, right now I'd rather spend money on a carbon fork.
My LBS mechanic says that it will improve with Shimano SIS SP cable and housing, replacing the cable and housing that is on the bike which apparently is not Shimano. My Co-Mo dealer does not agree with my LBS mechanic, so what should I do?. I think somebody did change cables and housing and it worked, but I can't find the thread.
Why would Co-Mo not use Shimano cable on housing on a Shimano setup? Why would Co-Mo sell a new bike with a cassette which does not work properly? Should I contact Co-Mo? These last questions are more philosophic, what I really need to know is if I should try changing the housing or not.
My LBS mechanic says that it will improve with Shimano SIS SP cable and housing, replacing the cable and housing that is on the bike which apparently is not Shimano. My Co-Mo dealer does not agree with my LBS mechanic, so what should I do?. I think somebody did change cables and housing and it worked, but I can't find the thread.
Why would Co-Mo not use Shimano cable on housing on a Shimano setup? Why would Co-Mo sell a new bike with a cassette which does not work properly? Should I contact Co-Mo? These last questions are more philosophic, what I really need to know is if I should try changing the housing or not.
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My LBS mechanic says that it will improve with Shimano SIS SP cable and housing, replacing the cable and housing that is on the bike which apparently is not Shimano. My Co-Mo dealer does not agree with my LBS mechanic, so what should I do?. I think somebody did change cables and housing and it worked, but I can't find the thread.
Why would Co-Mo not use Shimano cable on housing on a Shimano setup? Why would Co-Mo sell a new bike with a cassette which does not work properly? Should I contact Co-Mo? These last questions are more philosophic, what I really need to know is if I should try changing the housing or not.
Bottom Line: I'd ask both your Co-Motion dealer and Co-Motion's customer support folks for a recommendation so that they are clearly aware of your issue and go from there.
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In my experience, you can't know if changing the cable/housing will matter until you change the cable/housing.
I don't use the Shimano 4mm housing: although it works OK at first, I've found it to have a short life expectancy.
So many have reported problems with the IRD cassette that it just seems to make sense to start there.
I don't use the Shimano 4mm housing: although it works OK at first, I've found it to have a short life expectancy.
So many have reported problems with the IRD cassette that it just seems to make sense to start there.
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Thanks.
Though not as many answers as I would have hoped, nobody seems to lead me to trying different cables/housing, everybody includding my Co-Mo dealer suggests dumping the IRD cassette, a tough decission for me, who does not throw anything usable out.
Might be the right answer, but I am not very satisfyed as to why Co-Mo would spec out a bike with a cassette that does not work properly. I understand it is the only 10 speed cassette that goes up to 34 teeth, but if it does not work well enough I should have been warned when I ordered it. If I was not warned I suspect it was an unknown problem at the time, so it it a design error in the specification of the component options. I'll write to Co-Mo's customer service and see what they say.
Though not as many answers as I would have hoped, nobody seems to lead me to trying different cables/housing, everybody includding my Co-Mo dealer suggests dumping the IRD cassette, a tough decission for me, who does not throw anything usable out.
Might be the right answer, but I am not very satisfyed as to why Co-Mo would spec out a bike with a cassette that does not work properly. I understand it is the only 10 speed cassette that goes up to 34 teeth, but if it does not work well enough I should have been warned when I ordered it. If I was not warned I suspect it was an unknown problem at the time, so it it a design error in the specification of the component options. I'll write to Co-Mo's customer service and see what they say.
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Thanks.
Though not as many answers as I would have hoped, nobody seems to lead me to trying different cables/housing, everybody includding my Co-Mo dealer suggests dumping the IRD cassette, a tough decission for me, who does not throw anything usable out.
Might be the right answer, but I am not very satisfyed as to why Co-Mo would spec out a bike with a cassette that does not work properly. I understand it is the only 10 speed cassette that goes up to 34 teeth, but if it does not work well enough I should have been warned when I ordered it. If I was not warned I suspect it was an unknown problem at the time, so it it a design error in the specification of the component options. I'll write to Co-Mo's customer service and see what they say.
Though not as many answers as I would have hoped, nobody seems to lead me to trying different cables/housing, everybody includding my Co-Mo dealer suggests dumping the IRD cassette, a tough decission for me, who does not throw anything usable out.
Might be the right answer, but I am not very satisfyed as to why Co-Mo would spec out a bike with a cassette that does not work properly. I understand it is the only 10 speed cassette that goes up to 34 teeth, but if it does not work well enough I should have been warned when I ordered it. If I was not warned I suspect it was an unknown problem at the time, so it it a design error in the specification of the component options. I'll write to Co-Mo's customer service and see what they say.
I use other Shimano 10 speed cassettes on the Santana and they shift great as well.
One solution is to buy an 11/34 10 speed from Santana and put it on the Co-Motion. I suspect it would work fine.
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But I also believe you are using using this derailleur (old XTR):
... and not this derailleur (new XTR):
Xanti Andia.... which one came on your Mocha? One of the XTRs, above, or an XT like one of the ones below (and if so, which one)?
... and not this derailleur (new XTR):
Xanti Andia.... which one came on your Mocha? One of the XTRs, above, or an XT like one of the ones below (and if so, which one)?
Last edited by TandemGeek; 06-27-08 at 11:00 AM.
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Here is another IRD "it does not work" thread. https://www.bikeforums.net/showthread...&highlight=ird
From a pure engineering point of view, if two cassettes from different manufactures are identical then swapping should not matter. If two cassettes work differently with the same der and setup then they are slightly different even if on the surface they look the same.
From a pure engineering point of view, if two cassettes from different manufactures are identical then swapping should not matter. If two cassettes work differently with the same der and setup then they are slightly different even if on the surface they look the same.
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Someone can check me if I'm mistaken here, but I believe it's been the new XTR rear derailleur design -- which may have also found it's way down to the XT line -- that doesn't play well with the IRD wide range cassettes.
As noted earlier in the thread, the two solutions that I've heard of for solving crappy shifting with the new XTR and IRD 10 speed cassettes has been to either: 1. change the RD to an older model of the XT or XTR or to use a smaller, stock Shimano cassette.
In fact, I believe IRD may even have something in their FAQs on this:
As noted earlier in the thread, the two solutions that I've heard of for solving crappy shifting with the new XTR and IRD 10 speed cassettes has been to either: 1. change the RD to an older model of the XT or XTR or to use a smaller, stock Shimano cassette.
In fact, I believe IRD may even have something in their FAQs on this:
Q. I am having shifting problems with your cassettes. What can I do?
A. Copy and paste our tech inquiry form into an e-mail, answer the questions and send it to us.
Q: Can I use your wide-range casettes for cyclocross?
A: Yes, of course. The cogs and carriers are plenty strong and durable for the rigors of racing in mud and rain, and the ramps will help make the shifts crisp. Again, and especially, a mountain derailleur with sufficiently long cage (though not ‘07 XTR and '08 XT) is recommended for optimal performance.
{back to top]
Q: Why don’t you recommend using the ’07 XTR/ '08 Deore XT rear derailleur?
A: We do not recommend pairing our cassetttes with the '07 XTR rear derailleur. The XTR derailleur lacks a barrel adjuster and we have concluded that the body flexes to the point that shifts are compromised and overall performance impaired. The XT for '08 also lacks a barrel adjuster.
A. Copy and paste our tech inquiry form into an e-mail, answer the questions and send it to us.
Q: Can I use your wide-range casettes for cyclocross?
A: Yes, of course. The cogs and carriers are plenty strong and durable for the rigors of racing in mud and rain, and the ramps will help make the shifts crisp. Again, and especially, a mountain derailleur with sufficiently long cage (though not ‘07 XTR and '08 XT) is recommended for optimal performance.
{back to top]
Q: Why don’t you recommend using the ’07 XTR/ '08 Deore XT rear derailleur?
A: We do not recommend pairing our cassetttes with the '07 XTR rear derailleur. The XTR derailleur lacks a barrel adjuster and we have concluded that the body flexes to the point that shifts are compromised and overall performance impaired. The XT for '08 also lacks a barrel adjuster.
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[QUOTE=TandemGeek;6957944]But I also believe you are using using this derailleur (old XTR):
This is it in our Mocha
This is it in our Mocha
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Interesting. One last thing to check before taking a flyer with a different cable and/or housing would be the return spring tension on the XTR RD. There's a high and low tension setting and you'll want to be sure it's set for the higher tension for the best performance on a tandem.
Also, make sure your mechanic checks the rear derailleur hanger's alignment, just to eliminate a slightly bent hanger as the cause.
Also, make sure your mechanic checks the rear derailleur hanger's alignment, just to eliminate a slightly bent hanger as the cause.
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I had the same problem on my Santana and this was the solution:
The Ultegra shift pod requires more movement in the lever to pull the same amount of cable as the Dura-Ace and produce a shift. The amount of cable pulled per a click is still the same but you will need to push the lever further over. If you push and hold the lever over far enough so it is about to make a second click and hold it, it should shift smoothly, however I was not happy with this as it required me to always shift from on top of the hood. My fingers could not reliably reach this point from the drops.
Switching to the Dura-Ace shift pods completely eliminated this problem. How much of a difference there is obvious due to the fact that I can now shift more than one gear while in the drops, where I was unable to even reliably complete a shift with the Ultegra shifter.
Take your bike out for a test ride and try holding the lever over as far as you can to the next shif to see if this makes a difference before you take my word on it. Stop by the LBS and see if you can shift some levers to see the difference in movement that I'm talking about.
I am also now running the Shimano shift cable that came with the levers however I do not think they have made as much of a difference as the shift lever has. It's an expensive fix, but I think it is probably the only way you will be able to make your shifting work without dumping the cassette.
My setup includes the '07 XTR without barrel adjuster, shimano housing that came with the Dura-Ace levers, Torelli tandem cables, and the Dura-Ace 10 speed shifters.
In spite of Shimano's warning "Do not dissassemble as re-assembly may be impossible." I have managed to get hold of "broken" shifters to study. With 8 speed and below, I was able to actually fix many of the shifters as long as they were not Dura-Ace. The Dura-Ace mechanism is much different from the other shifters while the innards of a 105 and Ultgra shifter look fairly identical. I DO NOT reccomend dissasembly.
The Ultegra shift pod requires more movement in the lever to pull the same amount of cable as the Dura-Ace and produce a shift. The amount of cable pulled per a click is still the same but you will need to push the lever further over. If you push and hold the lever over far enough so it is about to make a second click and hold it, it should shift smoothly, however I was not happy with this as it required me to always shift from on top of the hood. My fingers could not reliably reach this point from the drops.
Switching to the Dura-Ace shift pods completely eliminated this problem. How much of a difference there is obvious due to the fact that I can now shift more than one gear while in the drops, where I was unable to even reliably complete a shift with the Ultegra shifter.
Take your bike out for a test ride and try holding the lever over as far as you can to the next shif to see if this makes a difference before you take my word on it. Stop by the LBS and see if you can shift some levers to see the difference in movement that I'm talking about.
I am also now running the Shimano shift cable that came with the levers however I do not think they have made as much of a difference as the shift lever has. It's an expensive fix, but I think it is probably the only way you will be able to make your shifting work without dumping the cassette.
My setup includes the '07 XTR without barrel adjuster, shimano housing that came with the Dura-Ace levers, Torelli tandem cables, and the Dura-Ace 10 speed shifters.
In spite of Shimano's warning "Do not dissassemble as re-assembly may be impossible." I have managed to get hold of "broken" shifters to study. With 8 speed and below, I was able to actually fix many of the shifters as long as they were not Dura-Ace. The Dura-Ace mechanism is much different from the other shifters while the innards of a 105 and Ultgra shifter look fairly identical. I DO NOT reccomend dissasembly.
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A shimano cassette will cure your problems.
I had the same shifting problems on my CDale. Ultegra cassette fixed the problem. Shifts 99% as well as my single bikes now.
https://www.bikeforums.net/showthread...709&highlight=
https://www.bikeforums.net/showthread...709&highlight=
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I had the same shifting problems on my CDale. Ultegra cassette fixed the problem. Shifts 99% as well as my single bikes now.
The problem with this solution is that it removes the 34 low gear. Sure, if you do some moderate, or maybe even some serious climbing this might be OK, but my plans for the year included the Climb to Kaiser. The first part of the ride my stoker kept asking "Is that all of them?"
The problem with my solution is that it is considerably more expensive, however if you want your shifting to work and you want the low gears then it's the only option now available.
The problem with this solution is that it removes the 34 low gear. Sure, if you do some moderate, or maybe even some serious climbing this might be OK, but my plans for the year included the Climb to Kaiser. The first part of the ride my stoker kept asking "Is that all of them?"
The problem with my solution is that it is considerably more expensive, however if you want your shifting to work and you want the low gears then it's the only option now available.
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This is one reason (for me anyway) not to make the jump to 10 or 11 speeds. You can mix ,match , customize your gearing from 11 to 34 & it's all Shimano. Everything works & works great! The problem is i spend to much time & money working out all the possible combs....
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We are using this (New XTR) rear derailleur with the Santana stock 11-34 10 spd cassette and whatever cable and housing Santana supplies with no problems at all. Stock Ultegra 10-spd STI brifters. We are kind of hard on bikes too (we ride them in the dirt and wet a lot) and I am somewhat suprised that this set-up has been trouble free for us.
I squirreled away a new set of D/A 9-speed triple brifters just in case the 10 speed sucked. Seems like I wasted the money.
I squirreled away a new set of D/A 9-speed triple brifters just in case the 10 speed sucked. Seems like I wasted the money.
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We are using this (New XTR) rear derailleur with the Santana stock 11-34 10 spd cassette and whatever cable and housing Santana supplies with no problems at all.
As I mentioned before, on my Santana the shifters would work if you pushed them to the farthest limit before the next shift. They also seemed to work a little better with the original chain compared to the Dura-Ace chain however not nearly as well as with the Dura-Ace shifters and chain. This is why I think some people do not have an issue with it. It depends on shifting style. Someone who is "hard on his bike" is the person I would most expect to actually get the shifting right in this case.
As I mentioned before, on my Santana the shifters would work if you pushed them to the farthest limit before the next shift. They also seemed to work a little better with the original chain compared to the Dura-Ace chain however not nearly as well as with the Dura-Ace shifters and chain. This is why I think some people do not have an issue with it. It depends on shifting style. Someone who is "hard on his bike" is the person I would most expect to actually get the shifting right in this case.
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Greetings All - I am a long time lurker who learned a great deal from this forum and bought a tandem toward the end of last summer. I'll tell that story and show pictures of the bike in a future post. I've been meaning to register and join the forum, but kept putting it off until now. I just wanted to share my experience with the IRD 11-34 cassette.
We had a local builder build a bike for us and I provided him with a list of components we were interested in. Based on research and noting that many bikes were sold with the IRD 11-34 I spec'ed out that cassette with the XTR deraileur. To my surprise my builder strongly steered me away from this combination. I asked him why so many bikes were sold with this gearing system if it was problematic. He responded that he didn't know what other peopl;e were doing but in their experience it did not shift well and he did not recommend it. He said that they continue to test it, but for now they don't use it. He suggested using a J-tek shiftmate if we wanted to go to the lower gearing. He said he usually doesn't like "gadjets" but this one seemed to work well. He also suggested that if we go that route, get two, becuase you never know when he might stop making them.
We ended up going with a 10-speed Ultegra 12-27 and Ultegra RD and Dura-ace FD. Originally he had set it up with a 9 speed 11-32 (I think) rear and XT RD with shift-mate, but we thought that we could get by with the 27 low gear instead of the 32. The Ultegra drivetrain shifts beuatifully for us.
We had a local builder build a bike for us and I provided him with a list of components we were interested in. Based on research and noting that many bikes were sold with the IRD 11-34 I spec'ed out that cassette with the XTR deraileur. To my surprise my builder strongly steered me away from this combination. I asked him why so many bikes were sold with this gearing system if it was problematic. He responded that he didn't know what other peopl;e were doing but in their experience it did not shift well and he did not recommend it. He said that they continue to test it, but for now they don't use it. He suggested using a J-tek shiftmate if we wanted to go to the lower gearing. He said he usually doesn't like "gadjets" but this one seemed to work well. He also suggested that if we go that route, get two, becuase you never know when he might stop making them.
We ended up going with a 10-speed Ultegra 12-27 and Ultegra RD and Dura-ace FD. Originally he had set it up with a 9 speed 11-32 (I think) rear and XT RD with shift-mate, but we thought that we could get by with the 27 low gear instead of the 32. The Ultegra drivetrain shifts beuatifully for us.
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I also had tried an IRD cassette and was never able to get it to work well enough to ride on.
What I did was to return the IRD and then I got a Shimano Ultegra 12-27 and then ordered a single 30 tooth cog from Harris Cyclery and threw out the 12 cog ending up with 13-30 9 speed cassette. Harris Cyclery also sells complete cassettes in various combinations, but it is a little less expensive to buy the cassette and individual cogs and change it yourself. I have bar end shifters and this combination works very well. Using Shimano cable housing could not hurt although it may not help either. The fact is that 100% Shimano systems work well and when you deviate problems can result.
What I did was to return the IRD and then I got a Shimano Ultegra 12-27 and then ordered a single 30 tooth cog from Harris Cyclery and threw out the 12 cog ending up with 13-30 9 speed cassette. Harris Cyclery also sells complete cassettes in various combinations, but it is a little less expensive to buy the cassette and individual cogs and change it yourself. I have bar end shifters and this combination works very well. Using Shimano cable housing could not hurt although it may not help either. The fact is that 100% Shimano systems work well and when you deviate problems can result.
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The first time the shifting to higher gears / smaller cogs deteriorated was when the cable was fraying inside the brifter but it took me a while to figure that out. I was so used to long cable life on my Campagnolo single that it didn't even dawn on me that that was the issue. I even bought another cassette before I figured that out. Another time it deteriorated was when the cable housing got a slight kink / bend right where it entered the rear derailleur. I probably did that when putting the tandem rear-first into the van up between the second row of seats with the housing getting pushed / bent against the seat as it went in. A new piece of housing fixed that.
Yet another time was when I installed new housing and cables just for general maintenance. It had a pre-cut piece of housing for the rear that in hindsight was just not long enough. I could not get the shifting to be clean. When I finally replaced that with a longer piece providing a gentler curve I was able to make it very good again.
On our Santana, the derailleur cables come down under the down tube and then under the boom tube. The bare cables run through pieces of teflon tube under the captain's and stoker's bottom bracket. These are susceptible to getting dirt in them and wearing with repeated shifting. To look at the cable inside these teflon pieces or to look at the housing ends, shift to the large rear cog, then without turning the pedals click the brifter as if shifting to the smallest cog. This puts enough slack in the cable so that one can pull the rear derailleur housing out of the split cable housing stop on the chain stay and then the entire cable / cable housing system is loose enough to slide the cable and or the housing to check and clean.
I have two 11-34 cassettes. I ordered the second one when I was having my previously-mentioned first shifting troubles. The original first generation 10-speed from Santana that came on the bike with all solid cogs and a second generation one from Santana that has the larger cogs on aluminum carriers. These are both made by GIANG in Malaysia as one can read on the lock ring. It would be great to be able to directly compare an IRD 11-34 with the GIANG from Santana. I would imagine that GIANG makes the IRD cassette but I don't know how one could confirm that. GIANG doesn't mention the wide range 10 speed cassettes on their own website but as I said, the lockring identifies the ones from Santana. I had a conversation about the cassette with Bill McCready when IRD began marketing theirs and he said it was very likely that GIANG was also making the IRD but at that time he didn't know.
Counselguy's Calfee has an IRD cassette so maybe he and I can get together and compare / inspect the cassettes.
Also check the "B" screw setting that controls how much chain wrap / how close pulley wheels are to the cogs. Shifting is improved with closer settings (without the pulley wheels interfering with chain movement on the largest cog). In the spring after several sloppy-wet-road-with winter-sand rides I had some sluggish shifting to smaller cogs and I found that my derailleur was not pivoting freely on the bolt that attaches the derailleur to the dropout. I had neglected lubricating that and it kept the derailleur from pivoting to keep the chain wrapped well around the smaller cogs as I shifted to higher gears and the shifting was not so good. Some lubrication quickly restored good shifting.
Finally, I have found that when adjusting the shifting after putting on new cables it can be shifting perfectly in the stand with no load but we go out to ride it isn't good. I have to do some tweaking with the inline cable adjusters while out on the ride to really get it right.
Bloomington, IN
Santana Niobium with over 12,000 miles
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That's why I also installed a 24T granny
I installed a Salsa 24T inner chainring. Now I still have a crisp shifting 10-speed cassette AND lowering gearing than stock. Pick-up a 24T Salsa and just spin and smile no matter what the incline.
James
James
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Location: Washington DC & Clermont FL
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One nice thing that STI gives (although I hate the shape of the levers) is being able to shift out of the saddle-something we do quite a bit.
#23
pan y agua
Join Date: Aug 2005
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Bikes: Willier Zero 7; Merlin Extralight; Calfee Dragonfly tandem, Calfee Adventure tandem; Cervelo P2; Motebecane Ti Fly 29er; Motebecanne Phantom Cross; Schwinn Paramount Track bike
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What's the rest of your setup? I've got a 53,39,30 FSA crank and D/A 10 speed. I was also thinking about a smaller inner chainring.
The 24 tooth Salsa is compatible with a 10 speed chain? (some references list it as 9 speed compatible, so I was wondering about width.)
How is the jump from the small ring to the middle? Any shifting problems?
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You could fall off a cliff and die.
You could get lost and die.
You could hit a tree and die.
OR YOU COULD STAY HOME AND FALL OFF THE COUCH AND DIE.
Last edited by merlinextraligh; 07-01-08 at 08:50 AM.
#24
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No problems with the 24T yet...
I only have about 150 miles on the bike with the new Ultegra cassette and 24T granny, but I have not dropped the chain when going from the middle to inner ring. I have shifted a dozen times or so, and no problems. I can't remember, but I may have taken a link out of the chain to maintain decent tension and with the removal of the IRD cassette, the chain does not need to be as long. So far, I really like. You could even go 22T but that seemed overkill. Having said that, we will probably run into the hill from hell and have to dismount with our 24T.
#25
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Not that anyone cares, but the one thing I've always attempted to do when faced with the question of "what to do" as the number of cogs have increased is to keep my options open by trying to find the lowest common denominator.
On our '98 Erickson that meant Campy 9 speed shifters & Campy Racing Triple rear derailleur with a Shimano 8 speed cassette, as 9 speed was rumored to be problematic at the time. I was fortunate in that I was already a convert to Campy Ergo and it just so happened that Campy 9 speed Ergo shifters would work with either Shimano 8 or 9 speed cassettes (12x27t & 11x30t w/54-42-28 and then 54-44-32 rings)... no adapters required.
We ran our '98 that way until we took delivery of our '02 Erickson which we spec'd with Campy Ergo 9 shifters & a Record 9/10 long cage rear derailleur and a Shimano 9 speed cassette. It worked just fine right out of the box so we switched the '98 over to 9 speed as well (12x25t, 12x27t & 11x32t w/54-44-32 rings).
When shopping for components to hang on our new tandem we were once again faced with the same dilemma we had back in '98: 10 speed was rumored to be problematic. After doing our homework I found that the solution in 2008 was the similar to what it was back in 1998: Campy Ergo 10 shifters and long cage rear derailleurs could be made to work with either Shimano 9 or 10 speed cassettes (with or without an adapter). I elected to go ahead and use the Jtek #1 shiftmate just to be certain I wouldn't have any shifting issues coming out of the box; experimentation could come later. The Jtek has proven to be a very good solution and we've been able to run Shimano 9 and 10 speed cassettes & chains interchangeably. The significance here is that while 12x27t cassettes are available in either 9 or 10 speed spacing, the tried-and-true Shimano XT 9 speed cassette family includes the 11x32t cassette that we use in the mountains. Now, given that we're 10 years older and wiser, we've reduced our chain rings to 53-42-30 and would even consider going to a 28t for a European tour or any other seriously long, steep ascents.
So, where am I going with all of this? Assuming no one comes up with a silver bullet to solve the poor performance of the IRD 10 speed cassette With your current set-up it, would appear you could use a JTek Shiftmate #2 to retro-grade to Shimano 11x34t wide range 9 speed cassette with your current Shimano 10 speed shifters and XTR RD. Now, I'm not sure if you need the wide range all of the time or only part of the time, but this is just something to consider if you've found that what you have just isn't working well.
Bottom Line: Perfect shifting on a tandem can be ellusive; however, if you're willing to make a few trade-offs here and there, there's usually more than one way to skin that cat.
On our '98 Erickson that meant Campy 9 speed shifters & Campy Racing Triple rear derailleur with a Shimano 8 speed cassette, as 9 speed was rumored to be problematic at the time. I was fortunate in that I was already a convert to Campy Ergo and it just so happened that Campy 9 speed Ergo shifters would work with either Shimano 8 or 9 speed cassettes (12x27t & 11x30t w/54-42-28 and then 54-44-32 rings)... no adapters required.
We ran our '98 that way until we took delivery of our '02 Erickson which we spec'd with Campy Ergo 9 shifters & a Record 9/10 long cage rear derailleur and a Shimano 9 speed cassette. It worked just fine right out of the box so we switched the '98 over to 9 speed as well (12x25t, 12x27t & 11x32t w/54-44-32 rings).
When shopping for components to hang on our new tandem we were once again faced with the same dilemma we had back in '98: 10 speed was rumored to be problematic. After doing our homework I found that the solution in 2008 was the similar to what it was back in 1998: Campy Ergo 10 shifters and long cage rear derailleurs could be made to work with either Shimano 9 or 10 speed cassettes (with or without an adapter). I elected to go ahead and use the Jtek #1 shiftmate just to be certain I wouldn't have any shifting issues coming out of the box; experimentation could come later. The Jtek has proven to be a very good solution and we've been able to run Shimano 9 and 10 speed cassettes & chains interchangeably. The significance here is that while 12x27t cassettes are available in either 9 or 10 speed spacing, the tried-and-true Shimano XT 9 speed cassette family includes the 11x32t cassette that we use in the mountains. Now, given that we're 10 years older and wiser, we've reduced our chain rings to 53-42-30 and would even consider going to a 28t for a European tour or any other seriously long, steep ascents.
So, where am I going with all of this? Assuming no one comes up with a silver bullet to solve the poor performance of the IRD 10 speed cassette With your current set-up it, would appear you could use a JTek Shiftmate #2 to retro-grade to Shimano 11x34t wide range 9 speed cassette with your current Shimano 10 speed shifters and XTR RD. Now, I'm not sure if you need the wide range all of the time or only part of the time, but this is just something to consider if you've found that what you have just isn't working well.
Bottom Line: Perfect shifting on a tandem can be ellusive; however, if you're willing to make a few trade-offs here and there, there's usually more than one way to skin that cat.