Here is a link to Raliegh America's all-purpose Warranty: http://www.bicyclecenterofseattle.co...r_Warranty.pdf
Originally Posted by TandemMad
What you describe as problems should be covered under the terms of the warranty IF the dealer you purchased the bike from is an authorized Raleigh dealer: unbranded parts for one-year, others per the manufacturers warranty which are also typically one year. I would also push-back on any labor charges as all of these problems should have been prevented by proper assembly and check-out before delivery. They should have also asked that you bring the bike back for a free one-month / 100 mile check-up as SOP for Raleigh-type bikes.
So.... that said:
I would tell your boy friend to keep his hands off the bike and, instead, take it back to the dealer and clearly outline the problems and request that they pursue replacement of the wheels and tires under warranty as they both sound faulty.
Repairing the broken spokes will not do any good; the wheel was probably not checked for proper tension before it was delivered and you will continue to experience spoke breakage in the future; it's just the nature of a poorly built wheel. Well-built wheels are reliable, poorly built ones break spokes... lots of spokes.
As for the tires, if they or the wheel were faulty they should be replaced by Raleigh or your dealer under warranty.
Same story on the eccentric bottom bracket, crank/pedal issue, and bent front derailleur: replacement should be covered under warranty.
The eccentric is not high-tech: they either don't know (a) how an eccentric bottom bracket works, (b) how to use a torque wrench or, (c) the eccentric bottom brackets are not properly sized for the frame: pretty straight forward.
As for the pedal, assuming the crank arms are threaded correctly I would suspect the pedal bearings are binding and they too should be replaced under warranty. I say replaced only because that's a heck of a lot cheaper for both Raleigh and the dealer vs. the time it would take to try and fix the pedal.
Finally, it sounds like your front derailleur was never adjusted correctly and/or has simply moved. If the FD isn't damaged, it's a 1 minute job to adjust it correctly. So, like the eccentric, if the shop can't get that corrected they either need to get a replacement part or figure out how to install front derailleurs.
Now, bear in mind, we're all troubleshooting bindfolded and with our hands tied behind our backs here. So, this is just gut-instinct stuff. However, as a new-bike buyer you do have recourse under warranty. If your LBS is not helping you get that warranty coverage and is an authorized dealer for Raleigh, then I would ask for the local Raleigh reps name and phone number and ask him to make things right. Given all that's honked up on the bike, I'd actually ask that they exchange your existing bike for a complete replacement as that's clearly the least expensive option for the LBS and a drop in the bucket for Raleigh. However, once again you'll be dependent upon the bike shop for doing that mechanical pre-delivery inspection which, from all indications, they may have botched on the first go-round.
Anyway, those are my thoughts. Even a Raleigh Companion should be good enough to deliver at least a year of relatively problem-free operation for all but the most demanding use. Brake squeal and the like plague all bikes, but the stuff you're having problems with can and should be corrected and at minimal or no cost to you. Be clear with the LBS that you're not looking to cover labor for rebuilding anything that's faulty or that should have been caught and fixed or replaced at the time of delivery. After all, you can quickly rack up a pretty good repair bill even at a bike shop if they charge book labor vs. actual time for some of the things you're having problems with.
P.S. These are the types of things that often suck the enthusiam for tandeming right out of a couple. This also underscores the value of having a good LBS with mechanics that know how to work on tandems, regardless of their price point.