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  1. #1
    Touchdown Iowa!
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    Concerns regarding my CO-MO order

    Went to my LBS two weeks ago and had him call Comotion for an update on my tandem building.. He got a very nice lady on the other end and she said "well looks like the frame has been built...but it hasn't been scheduled for paint...looks like it will go to paint next week and be shipped by the first week in september"....I was very happy to hear this. But yesterday (sept 8th) with no arrival of my tandem I had him call co-motion again and he got a the same lady she said "well it looks like the frame has been built ...but it hasn't been scheduled for paint... It looks like it will go to paint next week and ship thereafter. I am the first co-motion that my lbs has ever ordered..he is using me to get a dealership. He has been in the businiess for over 20 years and he says that the lady's cookie cutter responses were ominous of a parts shortage. I am starting to get worried about this whole deal. I am not really ordering a custom tandem. Just custom paint and a long stoker stem. Anyone else have to wait beyond the 6-8 weeks?
    I have a photographic memory....unfortunately I am out of film....

  2. #2
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    Ours is at 8 weeks today. I added the Campy option last week and Alan said this would probably delay it a week. It had been painted, and was going to final prep last week. Talking to my LBS I do know that delays from parts happen. He had just received a Supremo that had been delayed 2 weeks waiting for Wound-Up forks with the dual pivot mounts. You might email Alan and see what he has to say.

    I'm sure with the Shimano parts shortage situation, it will only get worse. Maybe more people will opt for the Campy option..

    Chris

  3. #3
    hors category TandemGeek's Avatar
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    Just shared some correspondence with Dwan....

    There aren't any part shortages and the status from Elayne at Co-Motion was accurate on both occasions; your frame IS built but it is still in queue for paint.

    Co-Motion has apparently become a victim of it's own success and -- in regard to your tandem's lack of progress this past week -- it's wide range of color & finish options. They have had a very busy year and have been able to keep up with frame fabrication; however, the paint booth has become the critical path on all orders and is presently a bottleneck .

    It may not make you feel any better about having to wait the extra week or two (not sure exactly when you ordered in July), but Co-Motion has decided that rather than limiting it's color options in the future they will install a second paint booth to increase throughput. Again, it won't get paint on your frame any faster, but it's nice to know they recognize the added value customers see in having the wide range of paint options.

    Dwan will not be in tomorrow but as Chris suggests, you could certainly give Alan a call to confirm what I've passed along and to see if you can get a better date for when your tandem will ship out to your dealer.

    Hope you didn't mind my checking up on things. Just didn't want to have you hanging out there in limbo with lots of uncertainty about your choice. Again, I think you'll find it was worth the wait, despite the false expectation and delay.
    Last edited by livngood; 09-09-04 at 08:47 PM.

  4. #4
    Touchdown Iowa!
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    No I since have been thinking about it and realize with good things come a wait. I have no doubt that the people at Co mo are tops. Again I recall now my lbs did say "Hi elaine" when he placed the call. and he said she was super duper polite...so I will be patient.
    I have a photographic memory....unfortunately I am out of film....

  5. #5
    Senior Member zonatandem's Avatar
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    Been doing business with Co-Mo since 1992 when it was 3 guys working in a garage. Since then they have evolved to a real neat, unique and large facility, with, at last count, 13 employees. Both Dwan S. and Dan V., owners are hands-on workers as well as tandem enthusiasts.
    Co-Mo's current paintbooth can paint several bikes simultaneously, due to an updraft ventilating system; quite sophisticated!
    However, when we toured the plant Dwan mentioned that they planned space in their building for a second paint booth, if needed. We pointed to the extremely high ceilings and steel rafters and yes, they could easily add a second floor too!
    Looks like business may be good enough to warrant constructing that second paint booth!
    Seriously, a bit of patience is well worth it for the top quality machine you'll soon be a'pedalin'! All the folks, including the 'lady' Elayne are honest and straight forward
    We've put 57,000+ miles on our custom Co-Motion; 'nuf said!
    Pedal on TWOgether!
    Rudy and Kay

  6. #6
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    paednoch:

    I purchased a co-motion tandem this spring. My story sounds remarkably like yours.
    First time my LBS ordered from co-mo... etc.

    We paid the ($400) up charge for custome frame sizing and they said that would not slow down the order but it took 3 months.

    It was way worth the wait.... sweet ride.

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