||03-18-14 08:14 PM
Originally Posted by twocicle
Repair a corroding AL frame? Crazy. Pay for a repaint when they appear to admit it is a warranty issue? Crazy.
You asked for opinions... well, FWIW mine is to not throw more money into this frame. Instead, ask for a significant (and I do mean SIGNIFICANT) discount in a new frame
from them. Otherwise walk or run ...
From members saying " If I was Santana, I would void your warranty" or "I think you got good usage out of the frame, or ask for a new frame. Yes, I too would love to have a new frame, but I have to play the warranty game. Yes, I could of told them my demands and then they could of told me that the crack under the stokers seat clamp was from being over torqued or for using a seat post under the 29.8 size. Or they could of said, your crack in the head tube was from you hitting something, your frame warranty is void. This frame has sweat stains on/in the anodized finish, it is not putting out the white fuzz or crystals anywhere. Santana said this was one of the cleanest, well kept bikes he had seen come in for a repair.
They offered to repair the frame and to color match the purple anodized finish with paint as close as possible. They even said they could paint the effected areas to make it like a fade for no charge. Then they gave me the option of painting the complete frame, normal paint cost is $575, discounted to $250. with many colors to pick from. So, yes, I could of had it repaired for FREE. I went with a complete paint job to seal the frame from my sweat and also the purple color doesn't do it for me anymore, time for a color change.
You can bet that I will be keeping an eye out for new cracks forming in the frame after each ride, and if I see any hint, I will raise hell with Santana and demand a new frame!
As always, I respect everyone's opinions.