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  1. #1
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    HELP! Major issue at LBS

    I just bought a new Tandem from my LBS. It is a Burley Rivazza and it is a Last Years Model.

    Thursday I called the bike shop, the day before I bought it, and they said they were having a blowout sale of the last years models and gave me a price over the phone.

    Friday I went to the bike shop and the price was marked as he said over the phone so I purchased the bike and took it home.

    I got the bike all dialed in with new pedals, seats, computer, cages, Tubes Tires Liners and fitted then proceeded to ride the crap out of it all weekend.

    I was gone all weekend with the new tandem and they left numerous messages for me but I did not return the call until Monday morning.

    Monday they are telling me to bring the bike back or give them more money because they sold it to me too cheap. "What???" I said.

    I knew the bike was reasonably priced but since it was a last years model, totally stock without a race package or options and because I am not that versed on the price of Burley Tandems I didnt think twice about what I thought was a good deal. I guess the manager figured out the price was too low after I bought it. They said it was mismarked.

    Apparently they think I should have paid 900 bucks more than I did.

    Opinions or thoughts on what the heck I should do...

    Thanks in advance...

    Eric

  2. #2
    Tom (ex)Builder twahl's Avatar
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    They gave you the price over the phone, then had it on the floor marked with the same price that they quoted you. You paid that price, and have a receipt showing that you paid the price that was marked. As much as I like to support my LBS, this is clearly their mistake, not yours. I don't think my shop would have the cajones to ask for me to come back and pay more. I certainly wouldn't, your buying decision was based on the price they gave you. Painful mistake for them, but again, their mistake, not yours.
    Tom

    "It hurts so good..."

  3. #3
    Banned. galen_52657's Avatar
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    I would tell them you are sorry for their mistake but that they need to be better business people. The price was agreed to and paid. You owe them nothing.

  4. #4
    Senior Member rule's Avatar
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    Wow...I'm amazed that they even had the nerve to call you. What total bullsh*t. They quoted you the price up front, confirmed it in the store and were happy enough to ring up your purchase and take payment at that amount. Title passed. Sold is sold.

    I love my LBS too, but no frikkin way I would even think twice about the deal. If they had mis-keyed the price at checkout or something, maybe that would be different. But they had plenty of opportunity to set the correct selling price. And either way, you did absolutely nothing wrong here. Enjoy your bike and don't even feel bad about the way things worked out. If they had any brains they would be pumping you up about what a great deal that you got to bring you back the next time.

    Hope this helps.

  5. #5
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    If you tell them no, you are effectively ending a business relationship with them, even if you are in the right. Alternative -- build some good will. Tell them that the bike is a completed sale, but you will agree to purchase other items from them -- locks, tires, whatever. After all, you got something cheaper than "market" pricing so you can afford to throw some additional business their way. That would make them see you as more than a one time buyer and a satisfied customer. As Mark L has pointed out before, the price of bike is a fraction of what we spend on our bikes. The margin is typically higher on clothing and accessories. So they would have the chance to make a fair proift on any purchase going forward. If they refuse this generous offer and insist that you pay them more, then quit dealing with them.

  6. #6
    hors category TandemGeek's Avatar
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    Let me echo the comments of the previous two posters: the transaction is complete. They quoted a price, you agreed to the terms of the sale, and the "deal" has been completed. No need to belabor the issue.

    Anything else you'd like to do to protect your karma, etc... would be in the name of goodwill / kind heartedness.
    Last edited by TandemGeek; 04-11-05 at 02:12 PM.

  7. #7
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    Quote Originally Posted by twahl
    They gave you the price over the phone, then had it on the floor marked with the same price that they quoted you. You paid that price, and have a receipt showing that you paid the price that was marked. As much as I like to support my LBS, this is clearly their mistake, not yours. I don't think my shop would have the cajones to ask for me to come back and pay more. I certainly wouldn't, your buying decision was based on the price they gave you. Painful mistake for them, but again, their mistake, not yours.
    Thanks for the quick reply. I do have a receipt and it does have model and serial number on it. I just hope the nice sales kid does not get fired, he was so helpful with loading the bike and great customer service. I doubt it was him that mismarked the bike.

    Eric

  8. #8
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    Quote Originally Posted by TandemGeek
    Let me echo the comments of the previous two posters: the transaction is complete. They quoted a price, you agreed to the terms of the sale, and the "deal" has been completed. No need to belabor the issue.

    Thanks Guys... I really appreciate the input. I let you know how it turnes out.

    Eric

  9. #9
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    For what its worth: In Mississippi, a store is required to sell you an item at the price that it is marked. Otherwise it is considered false advertising.
    I'm not sure what I would do in your situation, IF I wanted to continue the relationship with the LBS, IF they had a history of treating me fairly and IF the price was VERY much below their cost I might consider splitting the difference with them. But maybe if LBS did this to me I would consider that they weren't very smart and didn't deserve any more of my business.
    (Side note: our only LBS here is so bad I now drive 60+ miles for bike items, and I drove 300 miles to purchase our tandem.)

    Jack

  10. #10
    K&M
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    Congratulations on purchasing a Rivazza. We are totally loving ours. We're sorry to hear that the purchasing experience has turned out so negatively ---- due to the outrageous behavior of the lbs.

    In our opinion, the only conceivable way in which you could be "morally" in the wrong would be if the price was so low that you "should have" realized it was a mistake. But since you were buying last year's model during a "blowout" sale, I'd think it would have to have been practically free for this to apply. Obviously, you did not know it was a mistake and you bought it based on the price you were quoted. End of story.

    I'd be nervous about doing business with a LBS that would call and ask for more money under these circumstances. If there are any other stores in your area, maybe you should develop a relationship with them.

  11. #11
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    You could (not that you should) calculate the value of your time spent preparing the bike and the time to return it to the condition when you bought it, and offer to sell it back to them for purchase prices plus the value of your time.

  12. #12
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    Quote Originally Posted by K&M
    Congratulations on purchasing a Rivazza. We are totally loving ours. We're sorry to hear that the purchasing experience has turned out so negatively ---- due to the outrageous behavior of the lbs.

    In our opinion, the only conceivable way in which you could be "morally" in the wrong would be if the price was so low that you "should have" realized it was a mistake. But since you were buying last year's model during a "blowout" sale, I'd think it would have to have been practically free for this to apply. Obviously, you did not know it was a mistake and you bought it based on the price you were quoted. End of story.

    I'd be nervous about doing business with a LBS that would call and ask for more money under these circumstances. If there are any other stores in your area, maybe you should develop a relationship with them.
    Thanks for the response. The LBS is not my normal shop I do biz with already, I only drove all the way up there to get to the BlowOut Sale they were having on last years tandems. It was not too far in miles but I did have to drive by a few other shops to get there (about 25 miles). I probably would only go there again for my free tune ups and tandem specific things. Free tune-ups are suspect at this point and I think I will just pay for them somewhere else.

    **** Update *****
    I called the shop again to try to finalize the thing and the manager was not there but sales girl said the owner was there and she would put me through to him. The sales girl put me on hold and then came back a minute later and said the owner would not talk to me. She said that the owner said "the manager screwed up and the manager will fix it."

    I told the girl if the owner doesn't think this is important enough to take my call then I am done.
    I will keep you guys updated. Thanks for all your thoughts...

    Eric

  13. #13
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    New Update on the Situation

    The other owner called me back. He was super nice. He said he would still honor the 2 free tuneups and he wanted me as a customer. He said the mismarked price was thier mistake and I got a great deal on a tandem. He also added if I wanted to take mercy on them that he would like to negotiate me giving additional money to the LBS but it was solely up to me.

    This was a far cry from the first guy saying bring us the bike or a grand.

    Eric

  14. #14
    Tom (ex)Builder twahl's Avatar
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    I'd say that what cedo said, go buy some extra gear from them, would be a good solution. Throw them some extra sales but still get something for your money, not just give them more because they'd like to have it.
    Tom

    "It hurts so good..."

  15. #15
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    I totally agree. They made the mistake, and they expected you to pay for it. They should realize their mistake, apologize for bringing you in on their problems, and encourage you to continue shopping with them. I drop more money on stores with all the extras I buy than the actual cost of the bike. Example- I have $400 in Performance coupons. I could not imagine what I would do if they told me to bring a bike back they messed up the price with. I'd bring in my Performance coupons and ask them if they'd prefer my loyal business or if they wanted to correct their mistake. I betcha anything they'd shut up real quick.

    Koffee

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    I wonder if your LBS owner or employees read this forum?

    Jack

  17. #17
    It's so cold out there... scroz's Avatar
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    I wonder what would be the case if the situation was reversed and you found out that you had paid $900 more than you should have... You think if you rang the shop and said give me $900 i paid too much they would care? Like hell they would, they would laugh in your face. So you should laugh too, all the way to the bank

  18. #18
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    I don't own a shop, but 2 of my best friends do. I know from first hand experience how tough it is to keep tandems on the floor of a shop for sale. Most tandem buyers who buy from a shop are going to order exactly what they want. Year old bikes end up being sold at cost or less. In the interest of helping the shop promote tandeming you should try to work out something that is a good deal for both of you. I don't know how big this shop is but $900 is a big loss for most shops. IMHO a good deal isn't benefiting from someone else's mistakes no matter how careless.

  19. #19
    Senior Member rule's Avatar
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    How's the view from that high moral ground Tim.

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    The key to me is the way they demanded: bring the extra money or bring the bike back! Because of that, I would not hesitate keeping the bike and not giving them any more money or future bussines. If, on the other hand, they had been as nice as the fellow that help you load it.... I would not hesiate helping them any way I could.

  21. #21
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    Keep the fricken bike.
    Touch every 3rd person and you'll find an idiot.

  22. #22
    Will ride for beer
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    Quote Originally Posted by rule
    How's the view from that high moral ground Tim.
    Just stayin ahead of the wolves brother.

  23. #23
    Listen to me powers2b's Avatar
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    I don't understand.
    You bought a bike.
    Enjoy it.
    You have done nothing wrong.
    The maroon that priced the bike or rang you up should be the one that pays the difference.

    Enjoy

  24. #24
    Senior Member Brian's Avatar
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    I guess those that are perfect have nothing to worry about. For the rest of us, this may present a bit or a moral question. While I love a bargain, if it comes at the expense of a private retailer, I would at least try to work something out with the shop owner so that he is not at a great loss. Lost markup is one thing, but as someone noted, if this was sold way below cost, that can greatly impact a shop. If you understand retail turnover, you know what I'm talking about. Of course, it this was a giant chain, all bets are off. That's my 2 cents.

  25. #25
    I bet
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    Take the bike back and get ur money back. What's the big deal u got to ride it for free for a few days, what are u out? Nothing.

    That's the wonderful thing about having my own morale code, it still works even if society doesn't agree.

    **** society, live with urself.

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