Originally Posted by spaceballs
I went there to buy a Cannondale road bike, and they weren't able to order one for me. They spent quite a bit of time with me, but just didn't have the inventory. They refunded my money and I ended up buying the bike from Plano Cycling. I agree with the wasted space, but they were pretty helpful when I was there [six weeks ago or so] and offered a year's worth of adjustments with the bike. Maybe at the beginning of the season, when their distributor has more in stock, they could have helped me out; they didn't have many accessories either.
Does anyone know how their service is?
They have great service there. I have been buying bikes there since 1995.
Weird that you were not able to get a Cannondale for you. All the Cannondales go through the same sales rep so it really does not matter where you go. Maybe PC&F had one in stock?
I think Wheels in Motion does well because of all the walk-in repair traffic. If you look in the back, they always have a couple dozen bikes being repaired. That's bread and butter money for a bike shop. Plus they do a good job as a Cannondale dealer.
Anyways, they have some really good long term employees there.
Performance Bike on Walnut Hill did have really great prices when they first opened, but now they are charging full price for components.