Join Date: Nov 2000
Location: New Orleans, LA
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
My original posts were from a couple of years ago. After about a year of daily commuting use, 22 miles round trip, the stiffener failed. The bolt pulled right through. Upon exam the stiffener turned out to be low quality corrugated plastic like those white post office tubs you see. Sturdy enough for some applications, but not what I consider sturdy enough for the platform of a pannier. The panniers were also not designed to be repaired. I would gladly have disassembled them and replaced the stiffener with something more appropriate, but it was not possible. When I tried drilling the rivets out, fabric and stiffener started melting.
I contacted Performance to ask if there was any way to have them repaired. To their credit, they said send them back for a full refund, even after over a year of use and repair attempts. Performance does have good customer service.
If it ain't broke, mess with it anyway!