There are number of posts today about the Randonee, which I own and is a nice bike.
As a long time member of REI (long long time) - I have to say that I have been very disappointed in the performance of one of their bike shops. The other REI stores around here are new and do not seem to have any serious, well trained bike mechanics on staff.
LONG LONG Wait - Two Weeks for Minor Tune Up / Check Up
Incomplete Work - even with a detailed work order filled out and signed by me and them.
Makes me question their skill level and professionalism.
I will use a good Local Bike Shop in the future even if it costs me more. At least I will know that it was done, done right and finished somewhat on time.