I just got back from a tour of Italy and my right STI brifter is broken. It needs to be replaced. The airlines made me sign a waiver on the way back.
I submit that the bike was mishandled. When I went through customs in PHL the bike came down the regular luggage belt atop someone else's luggage instead of through the oversize luggage. The box was torn to shreads. I really should have taken pictures but I did not.
I can't see how a waiver should give the airlines license to abuse someone's luggage.
Any tips on getting compensated would be greatly appreciated.