I purchased a Tourlite with S&S couplings from them last year, and I couldn't be happier. I feel the fit is spot on, and the bike is great looking and functional. I did my first tour on the Blue Ridge this past year, and with 25-30lbs on the rear I never once felt like the bike was unstable or I had to hold back while descending. I've also used it for group rides and some commuting with no issues.
Coupling are nice although packing is fairly involved, and not something I would want to do if I travelled a whole bunch.
If I have one knock I think the paints a little soft. It seems to chip and scratch easily, although I had a rush order and I'm wondering if the paint was fully cured. Personally if I got another coupled bike I'd have it powder coated.
Bottom line is if I get a dedicated touring bike it will be from them.