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  1. #1
    Senior Member deepakvrao's Avatar
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    Wayne [thetouringstore] is the best...

    Just finished what is obviously a small order for him and he has been so helpful its amazing. Living in India and getting things from the US has always been difficult, but Wayne has been a refreshingly pleasant experience.

    Just another endorsement, and of course he has been one online retailer of whom I have heard only good things here on BF [as well as other sites].

  2. #2
    Training Wheel Graduate twodeadpoets's Avatar
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    +1 for Wayne: I've bragged about him several times on this forum before and am pleased to do it again. In all my dealings with Wayne, he comes across as the local guy everyone knows and who knows everyone. Always a pleasure to deal with, always willing to educate on his products, and always seems to remember me even when there's 12 months between orders. He goes the extra mile on every order no matter how small, has the best prices for Ortlieb and Tubus (don't know on his other products) and then the free shipping (in most cases) is the icing in his excellent customer service.
    "Ride Like an Orca!" ~tdp
    "People who enjoy waving flags, don't deserve to have one" ~Banksy


  3. #3
    Senior Member
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    He gets an A+ from me!

  4. #4
    GATC
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    caramels are the real icing...

  5. #5
    Crazyguyonabike
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    I've dealt with Wayne a few times and he's always happy to take time to talk on the phone. He knows a lot about the gear he sells, probably because he does have all these discussions with the various people he sells stuff to. The thing is, dealing with him is a very personal experience - you can't just click a button to buy something on his site; you pretty much have to talk to Wayne. At first I thought this was kind of clunky, but then it dawned on me that talking to all these people about their bike/rack/bag combinations, he has probably been compiling an awseome mental knowledgebase about what works and what doesn't. He certainly knows his stuff, and is very helpful and friendly too. Highly recommended.

    http://www.thetouringstore.com/

    Neil

  6. #6
    Senior Member bobframe's Avatar
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    Quote Originally Posted by HardyWeinberg View Post
    caramels are the real icing...
    forgot about those.....very cool. I think I'll buy some more stuff from him....:-**

  7. #7
    Senior Member bobframe's Avatar
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    Quote Originally Posted by NeilGunton View Post
    I've dealt with Wayne a few times and he's always happy to take time to talk on the phone. He knows a lot about the gear he sells, probably because he does have all these discussions with the various people he sells stuff to. The thing is, dealing with him is a very personal experience - you can't just click a button to buy something on his site; you pretty much have to talk to Wayne. At first I thought this was kind of clunky, but then it dawned on me that talking to all these people about their bike/rack/bag combinations, he has probably been compiling an awseome mental knowledgebase about what works and what doesn't. He certainly knows his stuff, and is very helpful and friendly too. Highly recommended.

    http://www.thetouringstore.com/

    Neil
    agree....called him friday about some silly plastic spacers I'd lost and we talked about climbing on a loaded bike for an hour. he's got a nice niche business and if you need panniers/racks- he's the guy to buy from. seriously.

  8. #8
    Senior Member blaise_f's Avatar
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    Wayne is a joy to work with (and talk to). I ended up buying 5 bags of Mountain Man English butter-toffee after the one I received with my order(s). Haha.
    http://bygonebicyclist.com
    Penny-farthing adventures, touring & collecting

  9. #9
    Senior Member Nigeyy's Avatar
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    I've never dealt with Wayne, but I've only heard good things about him from the boards. Based on this feedback, if I'm looking for anything he sells, I'll be dealing with him in the future.

  10. #10
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    those ortlieb deals are hard to pass up!!

  11. #11
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    Another happy customer.

  12. #12
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    he could tolerate my incessant amount of mails describing my mountain bike's rear stays, and shared his concerns whether it could really fit - it's not easy when he can't measure my bike when i'm in asia (that's where i'm from!) and not even the photos i sent him could really give him the 100% reassurance that the tubus locc will fit my bike. i'd guess other dealers might be too darned happy to sell me what i wanted without knowing if it'd work on my bike... i'm thankful for wayne's concern! for the record - he was almost right - the vertical strut from the LOCC 700c is very close to my rear disc caliper (avid juicy 7) such that i put a short section of inner tube around the vertical strut to protect it from scruffing. in my finalized setup, my rack is tipping a little bit forward, but i can live with that!

    instead of getting the ortliebs from my local dealer, i thought it made sense to give this guy the business - the original reason was because i couldn't figure out who to get the tubus from.... because no one sells them in my country! in the end i settled for a dealer who could ensure the whole combination of stuff would fit nicely, PLUS give me some assistance because i had no real idea what i was in for... and i found him!

    p.s. wayne was the guy whom i could ask if a LOCC could be potentially converted for use with a disc brake frame using the Quick Release adapter kit. from the Disco, i went LOCC instead.... and i could carry a danged one foot long abus u-lock on my bike without breaking the bank!
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  13. #13
    Senior Member jalbri's Avatar
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    Wayne is The Man. I'm trying to think of more stuff to buy from him.

  14. #14
    Senior Member Wogster's Avatar
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    Quote Originally Posted by deepakvrao View Post
    Just finished what is obviously a small order for him and he has been so helpful its amazing. Living in India and getting things from the US has always been difficult, but Wayne has been a refreshingly pleasant experience.

    Just another endorsement, and of course he has been one online retailer of whom I have heard only good things here on BF [as well as other sites].
    They don't have bike shops in India?

    Man the shipping for India from the US must be more expensive then the items your buying....

  15. #15
    Senior Member Ziemas's Avatar
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    Quote Originally Posted by Wogsterca View Post
    They don't have bike shops in India?

    Man the shipping for India from the US must be more expensive then the items your buying....
    In many countries it's hard to find touring specific gear, and if you can find it it's terribly expensive. Shipping from the States isn't that expensive.

  16. #16
    Senior Member Wogster's Avatar
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    Quote Originally Posted by Ziemas View Post
    In many countries it's hard to find touring specific gear, and if you can find it it's terribly expensive. Shipping from the States isn't that expensive.
    The shipping, brokerage fees, taxes and customs do add up though, especially when your paying some of those in US$, and your income is in something considerably smaller then US$.

  17. #17
    Senior Member Ziemas's Avatar
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    Quote Originally Posted by Wogsterca View Post
    The shipping, brokerage fees, taxes and customs do add up though, especially when your paying some of those in US$, and your income is in something considerably smaller then US$.
    I know all about it as I live outside of the US, make far less than a US salary, and order stuff from the US all the time as it's far cheaper than buying locally.

    BTW, the postal service doesn't charge brokerage fees, only private courier companies do. Also, all fees are paid in local currency, but it really doesn't make a difference either way.

  18. #18
    Senior Member deepakvrao's Avatar
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    Quote Originally Posted by Wogsterca View Post
    They don't have bike shops in India?

    Man the shipping for India from the US must be more expensive then the items your buying....
    You're telling me?

    I sometimes pay 30 dollars for shipping a couple of tyres, and on top I sometimes get slapped with 33% customs duty.

    I try however to ship from some UK sites which offer free shipping above 50 pounds, albeit at higher rates than the US, or ask friends to carry back for me, or buy when I travel which is once to twice a year [sometimes Europe which is not cheap anyway].

    Shipping 1 set of panniers from Wayne is 43 USD, so am trying to get thru friends, as I did for my HBB and rack.

    No LBS here worth its name.

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