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Old 02-05-07, 03:36 PM   #1
TheRobbStory
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Kudos to FSA!

I've been running a set of FSA Vigorelli cranks for about a year now. A few weeks ago I noticed a slight pop when first applying pressure on the cranks. I wrote to FSA, sent them the crankset, and now they're shipping me out a brand new set of Carbon Pro cranks!

Excellent customer service from FSA!
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Old 02-05-07, 06:32 PM   #2
Briareos
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I LOVE the look of those cranks! The solid carbon spider is soooo dreamy!
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Old 02-07-07, 11:47 AM   #3
CafeRacer
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Its nice that FSA can call customers back, but not they're dealers who spend thousands of dollars per year.

FSA stays off my bikes.
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Old 02-07-07, 01:28 PM   #4
ewwhite
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The cranks shouldn't have had the issue in the first place....
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Old 02-07-07, 05:22 PM   #5
MarkWW
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a friend of mine had the same problem with his vigorelli crankset. FSA has just been ignoring him, as far as i know. I have a feeling that that's a rather prevalent problem with those cranks.
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Old 02-07-07, 11:40 PM   #6
ultraman6970
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Quote:
Originally Posted by TheRobbStory
I've been running a set of FSA Vigorelli cranks for about a year now. A few weeks ago I noticed a slight pop when first applying pressure on the cranks. I wrote to FSA, sent them the crankset, and now they're shipping me out a brand new set of Carbon Pro cranks!

Excellent customer service from FSA!
Lucky Redneck!!!!
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Old 02-11-07, 01:28 PM   #7
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Yeah those cranks were discontinued because they were pieces of crap and had tons of problems.
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