Hey guys & gals,
I bought a cervelo T1 as I wanted to enter the realm of track racing. This bike will see nothing but the track as I have a dedicated street bike. Now, I have something on my hands I'm not sure how to deal with.
Today, Thursday, was the glorious day! I woke up in excitement as I knew my T1 frameset would arrive today! So, I went to a meeting at around 3:30, got to the LBS and paid for the rest of the frame. I also wanted to inspect for myself so they brought it out. As soon as the LBS rep came out he said, "okay, i just want you to know I'm already taking care of this..." - This cant be good, can it?
Well, it's not. Turns out the seat post clamp was jammed further down the frame due to poor shipping and now it has two blemishes in the paint on either side, about the size of a q-tip end. I am pretty discouraged with this as it's not a cheap frame. At all.
My confidence is shot just a bit. Anyway, this is what they offered...
1. I can get 10% back off my purchase price of 1300 and they will build my bike for free once I get all the parts. In addition to this, the LBS is going to try and match my frame color in the affected areas. I have no worries with this as they are an authorized Cervelo dealership w/ PLENTY of their merch.
2. I can wait 15 more days to get it sent out, resprayed by cervelo, then resent. The frame hasn't been damaged enough to affect the integrity of the frame. I wait for fifteen days for paint.
3. I can take the frame set, build it up ( I have yet to get ALL the parts ) and then once 2011 oct. comes around, Cervelo said they will strip my current T1 and give me a 2012 T1. Free of charge, I'm assuming since there was no mention of price. However, this is not always certain. Problem with this is, I don't want to have the frameset be used to the point where more blemishes come about and cervelo says no, we can't replace. Not sure if LBS will refund the 10% and I will not get it touched up by them. I think there will be extra costs because the lbs rep said I'd have to keep in close contact with them and that cervelo and the lbs will work prices out in the background. Not sure if that means free to me or not.
I plan on speaking with them on saturday about the matter. I am going to try and contact Cervelo as well. I know I can get ahold of them, but just not through their website - which btw offers no kind of serious problem solving on this level. More like, "got a FAQ:?" haha.
Thanks for your input. Cervelo, I went with you because you were the high end, top - notch stuff with a SOLID rep. Now this. Anyway, thanks guys!