Okay, so I am guessing that you are R------?
original post to the tech support forum was yesterday morning. I notice that as of this afternoon, the member services manager has posted an apology for the delay and a note that your schedule has been corrected.
I also see that you made a post in the coaches forum today about your problem. Within just a few minutes another CTS member gave you the contact number and extension of member services. A coach posted just a few hours later that he had already arranged for the manager of member services to contact you directly.
As you found out, getting help from CTS tech support when they are in the middle of a technical conversion can be hit and miss. They have had messages posted off and on over the last couple of weeks that they are taking the site down for maintenance and tweaks. I think you likely got caught in the middle of their tech guys being occupied on the site updates.
Otherwise, when you have a problem, don't start out thinking that you can let CTS know about it by adding a 'me too' comment in someone else's thread. That rarely ever will get you taken care of. That cost you most of the delay in this case from what I can see. Further, when their tech support people get backed up or aren't available - like in the middle of a conversion or system maintenance which as you have seen they will warn you ahead of time about - contact member services directly. And yeah, at times that may mean making a phone call. Those folks can get pretty busy too.
But hey, if a one day turnaround isn't good enough for you, let them know about it. They take their athlete's feedback very seriously and will do whatever it takes to correct a problem. And for whatever it's worth, the one time that I made a post like yours about tech support not getting back to me, I did get an email response...but it was directly from Chris Charmichael who was in France the week before the Tour began. So yeah, R------, they care, as do the rest of us. When you need help, just ask.