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Old 03-03-08, 02:50 PM   #1
Rayxt
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WIGGLE don't haggle (about refunds)

Bought a 700 x 35c Vittoria Randonneur Cross from wiggle.co.uk.

The inside circumference was so short to the point of damaging the rim fitting it with steel levers. Pinched tubes etc, No way to risk this performance if you get a flat while commuting.
I emailed Wiggle customer service.

They took it back for an immediate full refund and postage.

Their prices are great. And customer service like this proves they stand behind what they sell. Which in this day and age of busted out banks and guarantees not worth the paper they're written on is something.
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Old 03-03-08, 04:01 PM   #2
markhr
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Agreed - they have a good reputation.

I'd still rather buy stuff in Condor Cycles as I can still hold/poke/try on/speak to people about the gucci bike stuff there.

p.s. gucci meaning quality bicycle related gear and not the crap t-shirts at the local market.
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Recommended reading for all cyclists - Cyclecraft - Effective Cycling
Condor Cycles - quite possibly the best bike shop in London
Don't run red lights, wear a helmet, use hand signals, get some cycle lights(front and rear) and, FFS, don't run red lights!
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Old 04-24-08, 04:47 AM   #3
boodangle
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I've used Wiggle quite a bit for clothing (our local bike shops tend to stock the usual suspects) and if i ever have to change something,wrong size or just don't like them they exchange them no probs! Well done them!
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