Advertise on Bikeforums.net



User Tag List

Page 1 of 3 123 LastLast
Results 1 to 25 of 65

Thread: cetmaracks

  1. #1
    Junior Member
    Join Date
    Sep 2004
    Posts
    5
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    cetmaracks

    Please be advised that you are taking a risk when ordering from Lane Cagey at cetmaracks. I placed an order for a front rack in February (he charged my card for $120 immediately) and I don't have it yet (June). I e-mailed him maybe five times, he responded once, saying "it's going out this week!" which it didn't.
    I filed a complaint with the Better Business Bureau, they investigated and emailed and called him, no response from him - check cetmaracks out at the BBB website.
    In short, Lane stole my money.
    With all the positive press cetmaracks has received I'm sure there are far more positive experiences out there than mine, but I thought I'd let others know about my experience.

  2. #2
    Banned.
    Join Date
    May 2007
    My Bikes
    2009 Surly Steamroller, 19?? Fuji ?, 19?? Univega Viva Sport, Marin/Xtracycle combo
    Posts
    1,186
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Handbuilt goods aren't like shopping at McDonalds dude. If you have to wait, you're gonna wait. Lane has been late on lots of orders lately (he's moved shop twice or something this year?), but always comes through. You're not even the first person to make a thread about this. Put aside your modern customer service mentality for a moment and accept that sometimes things don't work the way you want. And when the rack shows up, sell it locally if you want; I'm sure someone will cover your "stolen money" in a heartbeat. If you're near Austin, that someone may even be me.

    Most people know by now that the wait time isn't accurate, but worth it. And no one cares about the BBB anymore.

    In short: calm down, it's worth it.

  3. #3
    Banned
    Join Date
    Mar 2004
    Location
    Maryland
    My Bikes
    rockhopper, delta V, cannondale H300, Marin Mill Valley
    Posts
    5,155
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Above your front wheel is the worst place on a bicycle to put a load.

  4. #4
    Senior Member neilfein's Avatar
    Join Date
    May 2007
    Location
    Highland Park, NJ, USA
    My Bikes
    "Hildy", a Novara Randonee touring bike; a 16-speed Bike Friday Tikit; Dahon Curve D3 folding bike; a green around-town cruiser; and a Specialized Stumpjumper frame-based built-up MTB.
    Posts
    3,779
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by metaljim View Post
    Put aside your modern customer service mentality for a moment and accept that sometimes things don't work the way you want.
    +1. A few late orders is unfortunate. Forum posts trashing someone are forever.

    Quote Originally Posted by qmsdc15 View Post
    Above your front wheel is the worst place on a bicycle to put a load.
    Yes, but it's convenient. I use a handlebar bag on all three of my bikes for that reason.
    Tour Journals, Blog, ride pix

    I'm in the celtic folk fusion band Baroque and Hungry. "Mended", our new full-length studio album, is now available for download.

  5. #5
    Member bloompedal08's Avatar
    Join Date
    Feb 2008
    Posts
    43
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by qmsdc15 View Post
    Above your front wheel is the worst place on a bicycle to put a load.
    What if you put a really beefy front wheel, like a 700 35 36 spoke double walled blah-blah doohickey, up front, and grew really strong arms?

    I'm wondering if cetma can build a 24 rail rack? i know they can, but would it be practicable? on a fixie?

    I will order one if all conditions are met.

    /edit, and if it's affordable.
    '07 Cannondale Road Warrior 500

    '82 Schwinn Super Le Tour SS/FG

    '08 Kona Dew Deluxe

  6. #6
    Senior Member Kimmitt's Avatar
    Join Date
    Aug 2007
    Location
    Oceanside, CA
    My Bikes
    Electra Townie 3i with xtracycle, Surly Cross-Check
    Posts
    952
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    There's "late" and there's "it's going out this week" and it's been three months.

    The money should have been refunded.

  7. #7
    Senior Member
    Join Date
    May 2008
    Posts
    289
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by noreaster View Post
    check cetmaracks out at the BBB website.
    Checked it out, no records exist. AWESOME!


  8. #8
    Senior Member
    Join Date
    Mar 2008
    Location
    Port Townsend, WA
    My Bikes
    xtracycle, electric recumbent, downtube folder and more
    Posts
    982
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I do custom work a lot and if I keep the customer up to date, they don't mind waiting. No one likes to be kept in limbo. If this story is true, it is an example of very poor customer relations. He should have refunded the money when he realized he was way behind schedule and then called the customer to see if he still wanted one when they were made.

  9. #9
    Senior Member
    Join Date
    Jun 2008
    Posts
    51
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    am i the only one to think one should charge customers only at delivery time, cmon, we are not talking custom framing 700+ bucks tubesets

  10. #10
    not a role model JeffS's Avatar
    Join Date
    Oct 2006
    Location
    Raleigh, NC
    Posts
    4,645
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by metaljim View Post
    Handbuilt goods aren't like shopping at McDonalds dude. If you have to wait, you're gonna wait. Lane has been late on lots of orders lately (he's moved shop twice or something this year?), but always comes through. You're not even the first person to make a thread about this. Put aside your modern customer service mentality for a moment and accept that sometimes things don't work the way you want. And when the rack shows up, sell it locally if you want; I'm sure someone will cover your "stolen money" in a heartbeat. If you're near Austin, that someone may even be me.

    Most people know by now that the wait time isn't accurate, but worth it. And no one cares about the BBB anymore.

    In short: calm down, it's worth it.

    Why do you feel compelled to defend the guy again?

    If your wait time is four months instead of four weeks, then it's time to update your website. Being known for not making delivery dates doesn't make it acceptable, it just makes you a ****up.

  11. #11
    Johnny Vagabond
    Join Date
    Oct 2005
    Location
    Somewhere in California
    My Bikes
    2006 Surly Long Haul Trucker, 2005 Surly Pugsley, 2004 Surly Karate Monkey with an Xtracycle,
    Posts
    49
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I'm having the EXACT SAME ISSUE. I ordered a rack in November not expecting it until February, but I have yet to receive it. I understand how cottage industries work and I do not mind supporting them, but there is a definite difference between being mad that something takes longer and not having any responses to any e-mails. I have sent him several, all ignored. I spoke to him on the phone once, back in March, where he told me that he would be shipping my rack out in a week.

    I know things get busy, and some customers hound you, but one e-mail every 6 weeks is not that at all. I'm sure he is a good guy, but this is not a very good customer relationship.

  12. #12
    Banned.
    Join Date
    May 2007
    My Bikes
    2009 Surly Steamroller, 19?? Fuji ?, 19?? Univega Viva Sport, Marin/Xtracycle combo
    Posts
    1,186
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by JeffS View Post
    Why do you feel compelled to defend the guy again?
    This is the only time I've defended the guy that makes CETMA racks.

  13. #13
    Hey let's ride. pathdoc's Avatar
    Join Date
    Apr 2006
    Location
    Allen, TX
    My Bikes
    Torelli road bike, Tsunami tandem
    Posts
    2,004
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    This is unfortunate but I've seen this before with small custom builders. Took almost 2 years to get a custom frame from a builder who initially told me it would be a couple of months. Worked out fine in the end but I really got angry about a year into the ordeal. I will not go through that process again. I feel for ya, probably the guy is really backed up and feels like time talking to angry customers is time he should be spending building racks.

  14. #14
    Senior Member
    Join Date
    Mar 2008
    Location
    Port Townsend, WA
    My Bikes
    xtracycle, electric recumbent, downtube folder and more
    Posts
    982
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    If someone is that backed up, hire someone. These are racks, not frames, so it should be pretty easy to get some quality help in this economy.

  15. #15
    Senior Member CMC SanDiego's Avatar
    Join Date
    Jan 2009
    Location
    San Diego
    My Bikes
    Ti Mongoose Pro-Cipressa w/DA, Giordana-XL Strada, Eddy Merckx OS Strada, Ti DBR-Mtn (hardtail), Fuji-Touring Series V, Raleigh SuperCourse X-tracycle, Burley Tandem
    Posts
    670
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)
    It sounds like Lane should take a clue from the Acorn Bag people. When they get more orders than they can reasonably fulfill in a logical time frame they put a note on their website saying "We won't be taking orders again until...". This not only keeps customers from getting aggravated, it makes their products seem like they are highly desireable and available to only the select few that get their orders in when the brief windows open up.

    Even if these are the best racks in the world communication with the customers (especially something like email that can be responded to at any time of the day or night) has to happen or it will kill his business.

  16. #16
    Senior Member cman's Avatar
    Join Date
    Nov 2007
    Location
    Boise,ID
    Posts
    516
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Is the rack a custom or just one of his normal designs? He should have offered you a deal on something comparable or better already in stock.

  17. #17
    cyclopath vik's Avatar
    Join Date
    Apr 2006
    Location
    Victoria, BC
    My Bikes
    Surly Krampus, Surly Straggler, Pivot Mach 6, Bike Friday Tikit, Bike Friday Tandem, Santa Cruz Nomad
    Posts
    5,237
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by qmsdc15 View Post
    Above your front wheel is the worst place on a bicycle to put a load.
    That's not true. If your bike's geometry is designed for a front load it can work really well - like the Kogswell Porteur bikes. OTOH if your bike is designed for a rear load or a balanced front to rear load - like the Surly LHT than it's not a great idea putting a heavy load high up front.
    safe riding - Vik
    VikApproved

  18. #18
    Senior Member Kimmitt's Avatar
    Join Date
    Aug 2007
    Location
    Oceanside, CA
    My Bikes
    Electra Townie 3i with xtracycle, Surly Cross-Check
    Posts
    952
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Yeah, I agree; the Acorn Bag people are fine. It's okay if you don't have the capacity to sell to me; just let me know and that's that.

  19. #19
    Member
    Join Date
    May 2007
    Location
    Portland, Or.
    My Bikes
    Surly Crosscheck fixed & 1 geared, & a DeSalvo Ti roadie
    Posts
    47
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    If you paid by credit card have them reverse the charge. It's too bad they can't follow through on your order, I'm sure they are not intending to rip you off, but clearly it feels that way.

  20. #20
    Senior Member
    Join Date
    Aug 2004
    Posts
    215
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I almost ordered a CETMA. I just want to add that if you want other options for a stout rack, look up "The Rack Lady" on flickr. Prices are comparable but as far as crafts(wo)manship, there is no compare. Every rack is full custom and a work of art. She even finished it early. I've been VERY happy with my porteur.

  21. #21
    Northern CA Researcher's Avatar
    Join Date
    Mar 2007
    Posts
    94
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    To help out other people interested in "The Rack Lady" that fit24hrs mentioned above, here is the info I found:

    Leah Stargardter, The Rack Lady
    The builder is out of Milwaukee and doesn't have a site yet, but her business e-mail is 12packrack@gmail.com

    Some photos/albums of her work

    12 pack rack
    http://www.flickr.com/photos/twwilli...7601089565440/

    http://www.flickr.com/photos/16266982@N00/3533700367/

    http://www.flickr.com/photos/2kings/2922788715/

    * I've been wanting a front rack similar to cetma/civia, but can't justify the $$ for my regular commuter bike (used Trek from craigslist, $150). So I'm hoping to either find a cheaper product, or possibly make my own. But I have no experience with welding or even brazing, so...

  22. #22
    Senior Member
    Join Date
    Jun 2008
    Posts
    51
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    how cool is she has no website, fitting steps are hand written and tubing looks stainless

  23. #23
    Junior Member
    Join Date
    Aug 2008
    Location
    oc, ca
    My Bikes
    soma smoothie es, '80's bridgestone mb-2, '86 stumpjumper
    Posts
    17
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Researcher View Post
    To help out other people interested in "The Rack Lady" that fit24hrs mentioned above, here is the info I found:

    Leah Stargardter, The Rack Lady
    The builder is out of Milwaukee and doesn't have a site yet, but her business e-mail is 12packrack@gmail.com

    Some photos/albums of her work

    12 pack rack
    http://www.flickr.com/photos/twwilli...7601089565440/

    http://www.flickr.com/photos/16266982@N00/3533700367/

    http://www.flickr.com/photos/2kings/2922788715/

    * I've been wanting a front rack similar to cetma/civia, but can't justify the $$ for my regular commuter bike (used Trek from craigslist, $150). So I'm hoping to either find a cheaper product, or possibly make my own. But I have no experience with welding or even brazing, so...
    You could make one pretty inexpensively. I just flipped an extra rear rack that I had laying around, and bent some flat bar into a bracket to the fork crown, with a vinyl c-clamp on the rack. For aesthetics and a larger footprint for cargo, I attached planks of wood perpendicular across the top, but not covering the front and rear of the rack so as to still have areas to attach bungees. With the wood on top, it doesn't look like a backwards rear rack.

  24. #24
    Pants are for suckaz HandsomeRyan's Avatar
    Join Date
    Mar 2007
    Location
    Mt. Airy, MD
    My Bikes
    Hardtail MTB, Fixed gear, and Commuter bike
    Posts
    2,579
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Researcher View Post
    ...Leah Stargardter, The Rack Lady
    The builder is out of Milwaukee and doesn't have a site yet...
    Those racks are hawt. Thanks for the heads up; I'm about to go car-lite boarderline car-free and I may get one of these.


  25. #25
    Senior Member bellweatherman's Avatar
    Join Date
    Aug 2005
    Location
    Austin
    My Bikes
    Too many to count
    Posts
    2,070
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Yikes. Sorry to hear your negative experience from Cetma Racks. It'll make me think twice before ordering from them.
    Livestrong. The personal fundmaker of Lance Armstrong. The company who are in business to not donate to cancer research, but only to inform people that cancer is bad.

    Armstrong. The man without integrity, no care for the sport, and no problem with testing positive for EPO and making donations to cover it up.

    01101010101010001010

Page 1 of 3 123 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •