Ride the Road
Join Date: Jan 2004
Location: Columbus, Ohio
Bikes: Surly Cross-Check; hard tail MTB
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Lake MTB Shoes, Excellent Customer Service
I'm on my third season with my insulated Lake MTB boots. One of the Boa tie mechanisms broke. I called Lake to order a new one. They said to send them a picture and they may warranty it even though the written warranty was long expired. Within a week of my first phone call, a free replacement arrived in the mail. Half an hour later, it was on the boot.
This is a small company that really stands behind its product.