I understand that there are expenses that could not have been recouped; however, that is just not plain good business or customer service to treat customers like that. That would be like my company telling a customer: "We already spent the money to manufacture your system. However, for whatever reason the product did not arrive to you as promised. But the money has already been spent, so sorry you're out of luck."
Everyone seems to give the MS Society a pass on this because they're a charitable organization, despite the fact that the registration fee is specifically allocated to non-research activities.
Oh well - what's done is done. There are other reasons why I'm not doing the ride anymore, but the issue with not refunding / crediting part of last year's registration fee is just something that irked me.
Last edited by aaronechang; 12-14-09 at 10:51 AM.