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Old 02-25-10, 10:34 PM
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Don't make your mechanics answer the phone!

Dropping the task at hand to talk to customers at the counter or on the phone, then going back and picking up where I left off is the single biggest time sucker in my situation. The shop I work for has a very "open concept" wrench area, and while it's nice for customers to be able to see what's going on (most of the time), I work about three times faster come 6pm when the doors close.
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