Originally Posted by
Doohickie
The other thing they said is that they had 80% great customers and 20% pains in the ass, but that 20% took 80% of their time and effort and they are just tired of it.
Welcome to retail. Had they been in the retail world before starting this particular retail shop?
From my observations, a lot of bicycle shop owners open a shop because they love cycling ...... but not because they have any experience in retail or any idea of how to run a business. Not saying it is the case here, but that 80/20 split is pretty common in retail.
In clothing, for example, you've got the ladies who come in, look at the clothing, try a few outfits on, choose one, buy it, and you either never hear from them again or maybe you see repeat performances every so often ... and you've got ladies who try on a whole pile of things, make a mess of the store, purchase a few, and then try to return them all 6 weeks later ... or who rake you over the coals because you haven't got this or that in stock .... or who whine because the outfit they want is not on sale ... etc. etc.
I've worked a number of different retail jobs, and at all of them we had "Worst Customer of the Day" and "Worst Customer of the Week" ... and sometimes "Worst Customer of the Month" awards ... quietly ... the customers had no idea ... but we'd make little notes or tell our tales to the other staff and come up with an agreement of who we were going to give these so-called "awards" to. And we'd have a good laugh about it. Our way to relieve the stress.