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Old 10-26-10, 08:30 PM
  #14  
Retro Grouch 
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Join Date: Feb 2004
Location: St Peters, Missouri
Posts: 30,225

Bikes: Catrike 559 I own some others but they don't get ridden very much.

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Originally Posted by coldfeet
The 80/20 rule is so true in so many businesses. And then there are the 1%ers.

At one place I worked there were 2 particular customers... One of them, I I finally made him a smoking deal on a part, that I knew wasn't going to work, told him so. Also told him he was getting a ridiculous discount, but it was As-Is, absolutely no warranty, because he couldn't make it work, and would screw it up to try.

Sure enough, a couple of weeks later he came back, for warranty on it. Can't tell you how good it felt to tell him no.
I had a guy who always came in at lunch time and demanded that we work on his bike right then while he watched. So I had my mechanic put his lunch aside and fix the guy's bike. He paid, walked outside and immediately came back in to argue about the price. I told him I'd make him a deal - no charge for the service if he'd promise to never come back.
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