Originally Posted by
coldfeet
The 80/20 rule is so true in so many businesses. And then there are the 1%ers.
At one place I worked there were 2 particular customers... One of them, I I finally made him a smoking deal on a part, that I knew wasn't going to work, told him so. Also told him he was getting a ridiculous discount, but it was As-Is, absolutely no warranty, because he couldn't make it work, and would screw it up to try.
Sure enough, a couple of weeks later he came back, for warranty on it. Can't tell you how good it felt to tell him no.
I had a guy who always came in at lunch time and demanded that we work on his bike right then while he watched. So I had my mechanic put his lunch aside and fix the guy's bike. He paid, walked outside and immediately came back in to argue about the price. I told him I'd make him a deal - no charge for the service if he'd promise to never come back.