What they offered is completely unacceptable in the context of the published lifetime frame warranty. There are no gray areas in this and no wiggle room for them; they have to make good on this. That they do not have a NOS frame is immaterial - - they have new frames that or comparable that they can send. That is standard procedure with other brands. You need to be forceful and if your shop won't press it for you with the regional rep, find another shop that will.
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Originally Posted by Mark Twain
"Don't argue with stupid people; they will drag you down to their level and then beat you with experience."