Just been on the phone with sevice-staff about changing an order (Velocity A-23 rim, awesome rim - rides like tubular) I made yesterday, and I received premium service , got the feeling he really wanted to help me.
5 minutes later I received this mail :
Hello,
Thanks for your order. I just wanted to confirm with you that we changed one of the 28h rims with the 32h of the Velocity A-23 rim.
Please let me know if you have any additional questions.
Best Regards
"his name"