People please! Words are just words! Words can be stated out of frustration, anger, ignorance, etc...
Words can be smoothed over and apologized for, ever having been stated.
Just think of your siblings, spouses, and parents. Think of all the ungodly things they've ever said to you...
Did you then just haul off and punch them for it?
When dealing with the public, you never know who or what you may encounter. Some people are stricken by senility, some by immaturity, some by mental-illness, and some people, just left a scene where they were already irritated. They were primed for the oncoming event.
In a civilized society, we don't just punch someone because of words...
- Slim