You may have to make use of their '
Satisfaction Guarantee' if they continue to jerk you around. Hope you've kept all of that packaging; good thing you have that photo record of how it was all bundled.
I've always found that the best way to get prompt action is always to call rather than e-mail if you can. Keep us updated on how this goes. Airborne is young company with a good concept; but if they cannot deliver proper customer service, EVERYONE should know about it. If you cannot get a satisfactory outcome in a reasonable amount of time, I want to know.