I remember no response asking for more info, but I am happy to respond, and I make no apologies. Mail order sales carry with them certain guarantees such as the goods will be delivered to the buyer. If the buyer doesn't get the goods, it is by definition the seller's responsibility to make the deal good. Seller can try to find the missing package, send another, or just refund the price. That is the code that the top mail order sellers use, folks like Amazon, Jos. A. Bank Clotiers, etc. In order for the buying public to participate, they have to know without question they will get their order. It has to be a no questions asked deal. The seller has to make good on it or risk losing business. In order for a buyer to make money, he has to sefl-insure his transactions, that is reserve enough cash flow to cover the inevitable glitches. He can pay for signature confirmation or shipping insurance if that is a better approach, but the transaction has to be insured somehow. If you don't like that, I certainly understand. It is not ideal, but it is reality. Like they say, "If you can't stand the heat, get out of the kitchen."

I grew up in the retail business and I know this: you can strut around saying how you would behave, you wouldn't stand for this or that, but it all comes down to one thing. Never more true than in today's mail order marketplace: the customer is always right. If you ever forget that, your business is doomed. So say what your want about taking a hit on feedback because you did the right thing, but it is all for naught. Until the customer is happy, your job is not done. You have to keep on doing the right thing until the customer says it is right. Business 101!