Originally Posted by
wphamilton
I imagine what the store manager's story might be.
Oh, I imagine, too. Doesn't mean he's likely to win a legal case.
Maybe nothing comes of it either way in a civil court but I think it's borrowing trouble to pursue it legally. If it's a corporate chain that can give OP some leverage if he approaches it right, as someone willing and able to put a public word of mouth hurt on them, but don't even hint at courts and lawyers.
It very much depends on a lot of context we don't have. In this litigious world in which we live, people are terrified of being sued, and will often just settle, even if they think they have a decent shot at it. It really depends on the context whether or not the OP should consider legal options. Whether he uses that means, I'd still make life as difficult for them as possible.