BTW...it makes no sense for any business (who employs people with functioning brains) in this day to try to hide behind bad service. There are too many social media sites (like Angie's List for example) where people can hammer businesses where they get bad service. We monitor all those sites like a hawk. Any bad feedback, the customer gets contacted to learn exactly what occurred. The better sites, like Angie's List make the reviewer's information available and they (Angie's List) have a delay on the report to ensure it was accurate, so the provider gets a chance to see what was said.
But there are the snarky types trying to get free stuff who go to other places, anonymously. Stunning. But it does occur occasionally.
There is too much at stake for a business to not function effectively because there are too many places to hammer them.
At least out here people seem to use some discretion on naming names. And you have to be careful what you say because if it is not 100% accurate (like you let your adrenal gland get the best of you and embellish the story), a lot of larger shops do monitor this and other sites.
Too bad all this happened. Glad to hear it is being made right.