Old 03-09-15, 02:18 PM
  #6  
Bill Kapaun
Senior Member
 
Bill Kapaun's Avatar
 
Join Date: Feb 2007
Location: Mid Willamette Valley, Orygun
Posts: 10,910

Bikes: 86 RockHopper,2008 Specialized Globe. Both upgraded to 9 speeds.

Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 711 Post(s)
Liked 43 Times in 36 Posts
That's a problem with "repairing" wheels.
You have no idea how the spoke tensions etc. are until you check them.
You have to have your disclaimer up front that the wheel may have "unresolvable" problems AND what the course of action will be.

The customer may have already had the wheel "trued" and been dissatisfied.
In steps Clark and says "I can fix that wheel"!
You end up in a somewhat embarrassing situation as now......

You have to have a "PLAN B" in place before you start.
Never assume the customer is totally ignorant about the situation and you can fool them.
Bill Kapaun is offline