The issue people have isn't the fact that the frame faliures occurred. The issue is Tern's mishandling of it all. The denial, the censorship, the fact that a new batch of "old" framed bikes might be added to the list for 2017. This is why people don't trust Tern as a brand. If they would have supported their customers, and responded correctly, they wouldn't be getting so much hate.
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If it wasn't for you meddling kids,...