Originally Posted by
Brennan
You and I have very different ideas of what constitutes "basic items." That item is something I would not expect to just pick up at the nearest bike shop, but I bet they could have sold you a replacement chain. That's what I would consider a "basic item." So whenever I need something very specific and specialized, I shop online. When I need something basic and routine, I go to a local shop. There is value and convenience in both.
+1 more. Need a chain, or a cable, a tube, or a patch kit? I'd call those basic. Something that's the equivalent of a turntable needle (i.e., old technology with limited present-day market), good luck!
The incident with your wife as the delivery person was unfortunate. Hard to say if it was malice, ignorance, or just poor communication without having been there.