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Old 06-04-18, 10:55 AM
  #67  
GerryinHouston
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Join Date: Nov 2015
Location: Houston
Posts: 537

Bikes: Novarra Randonee 2016, Trek Verve 2 2015

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Originally Posted by Bug Shield View Post
REI is a poor substitute for a LBS...
Horses for courses. Here in Houston, I 've been to two REI stores and found their technicians reasonable, doing a good job. Had everything I requested done, even if under protest (increase the spoke tension in my brand new Randonee).

I have been through 4 LBSs, ranging from small boutique 'studio' to large multi-store Local Bicycle Stores, only one (Daniel Boone Cycles) passed muster.

The other three, lied to me about needed repairs and what they would accomplish, brought me the wrong product and called it my fault, were rude to me as a customer

(as in) 'I want a 10 speed chain', he brings me from the back a seven to nine,

'please listen to me, I want a 10 speed chain'

the employee says 'this will fit'

three salesmen and one tech are looking at me as my tone of voice indicated that I am somewhat frustrated...

I say 'no it won't'

the tech very rudely intervenes and admonishes me with an order 'be polite'.

I look at him in disbelief and ask whether 'will this make a 7-9 chain fit a 10 sp cogset' to receive a rather ominous 'be polite'

I walked out to avoid worse...

No adult supervision in sight...
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