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Old 06-09-18, 02:14 PM
The Left Coast, USA
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Originally Posted by jefnvk View Post
Pretty much my experience too. LBS are, at the end of the day, small businesses. Some are run well, some aren't. I'd trust the lady at one of the REIs shops more than most LBS around me, despite REI being a "chain". Same goes for a mechanic at one of the local Performance Bikes. The other two REIs and PBs in the area? Eh, their door of head mechanic never stops rotating. The LBS? It is difficult in Michigan to keep a mechanic employed year round full time in a local bike shop that doesn't have other departments to keep it afloat, and part time seasonal work doesn't generally net you the talent.
lol... my son joined REI with a pretty fair competency in road & MTB bikes, bike mechanics, backpacking, certainly strong enough for good customer service and product selection. What department was he put in? Snowboards.

Anyway, i think this thread has cheered me up somewhat. I am not a crazy old man, I hope REI turns it around and prospers.
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