Originally Posted by
HerrKaLeun
no shipping confirmation i would understand in case an item was on backorder (though, that also should get you a notification).
Most if not all online places i use send me an automated order summary immediately after placing the order on their site. That gives me an order number etc. That is before a human being went over the order. Did you not get something like that? Most places then send the merchandise out within 1-2 business days unless there is a delay. And once they send it, it should generate a shipping email to you (possibly with tracking information).
So you say you hit the "place order" button and didn't get anything, not even the automated email with an order number?
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Nope, i got nuthin' from them. I got the normal automated e-mail from Paypal, that itemizes everything, has Merlin's info, etc. and my Paypal account shows the completed charge. But zero communication or acknowledgement from Merlin Cycles. When i messaged them after a few days, I copied and pasted all the info from the Paypal e-mail, so whoever got that message from me, should easily be able to look up the order, and tell me something. I've even checked that e-mail in my 'sent' box, and everything looks like it went through accurately and legibly, so I'm baffled.
It's not a big order, just several over-sized Continental tubes that i need for these cross-sized tired I'm wanting to run on this new-to-me road bike I recently picked up.
And i'm not worried that it's taking a week or so to get them, i'm concerned there's been a glitch, and there's nothing being shipped to me, and they're not responding.
Anyway, thanks again for the responses.....