Old 10-15-18, 09:26 PM
  #9  
Spoonrobot 
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I'll never order a complete bike from JensonUSA ever again.

They held my bike order for two weeks so their mechanics could perform the "Built Tuned Tested" assembly checklist that I told them I didn't want and didn't need. Ended up being two guys putting sloppy checkmarks on a crumpled piece of paper, shooting a ton of grease into the seattube that caused the seatpost to slip, required a ton of time to clean out properly, as well as messing up the limits on the rear derailleur so badly it shifted directly into the spokes as I was running my first function check.

The also repacked the bike in a completely different box and much of the packing material was not appropriate for the style of bike. If I ever order a complete bike again it will be worth the premium to get it from anywhere else.
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