Old 10-15-18, 09:26 PM
Senior Member
Spoonrobot's Avatar
Join Date: Jul 2006
Posts: 3,330
Mentioned: 58 Post(s)
Tagged: 0 Thread(s)
Quoted: 1080 Post(s)
Liked 85 Times in 60 Posts
I'll never order a complete bike from JensonUSA ever again.

They held my bike order for two weeks so their mechanics could perform the "Built Tuned Tested" assembly checklist that I told them I didn't want and didn't need. Ended up being two guys putting sloppy checkmarks on a crumpled piece of paper, shooting a ton of grease into the seattube that caused the seatpost to slip, required a ton of time to clean out properly, as well as messing up the limits on the rear derailleur so badly it shifted directly into the spokes as I was running my first function check.

The also repacked the bike in a completely different box and much of the packing material was not appropriate for the style of bike. If I ever order a complete bike again it will be worth the premium to get it from anywhere else.
Spoonrobot is online now