[MENTION=234859]John_V[/MENTION], that is an excellent theory! I will look into that. I don't know how I could have made that mistake, but it sure makes sense. I'll see if I can repeat the error.
Make sure that you get the route from the owner's Routes page and not their Home page. If the ride you want is not in the Routes page, then it's a ride and you'll have to recreate it as a route in your own account. If you do open the map from the Home page, check to see if there is a cue sheet on the left of the map. No cue sheet = ride, cue sheet = route.