Old 01-09-19, 02:13 PM
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Join Date: Oct 2004
Location: Burlington Iowa
Posts: 27,744

Bikes: Vaterland and Ragazzi

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Originally Posted by Cuyuna View Post
The local Trek dealer here has an option to pay a little more to jump the line, in the event that I'm in a hurry to get the bike back. That works for me.
Originally Posted by Trakhak View Post
I finally instituted a UPS-like policy of charging a flat $5 fee for next-day service. The pushy "gotta-have-it-tomorrow" customers suddenly weren't in a hurry after all, while the customers who genuinely needed to get the bike back fast were happy to pay a little extra.
Those policies sound reasonable as long as they are posted where all customers are made aware of this policy upfront.
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