Thread: Pannier talk
View Single Post
Old 01-14-19, 03:07 PM
  #14  
3speed
Senior Member
 
Join Date: Aug 2009
Location: Madison, WI
Posts: 3,311
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 289 Post(s)
Liked 2 Times in 1 Post
If you have the bit of extra cash, Arkels are the best panniers I’ve ever dealt with. Completely waterproof, hard wearing, solid attachment system, and a little nicer material than Ortlieb imo. I haven’t owned Ortleibs, but they seem very well made and certainly have a lot of happy customers. I would never waste my money on another Axiom product. After a rack failure that was far under it’s weight limit and Monsoon DXL panniers that were a patchwork of duct tape by the end of their first tour, both items which should have been covered under warranty and weren’t, I consider them to be bottom tier products with poor customer service. The guy at the bike shop flat out told me that Axiom “isn’t going to cover a rack failure.” Said I could leave it and he’d try if I wanted, but he knew the rep would say no to a rack replacement. For the panneirs, one of the reasons they gave me for denying warranty was that I “continued to use the product after the hole developed.” Was I supposed to stop my tour, email them, wait for reply, send in the pannier, wait for replacement, then continue my tour? Ridiculous. Of course I didn’t immediately stop using it. Their “warranty” isn’t worth the paper it’s written on. In any case, the DXL panniers seemed to leave my clothes feeling a little clammy on rain days even before the holes. The Arkels that went on that same tour kept my things dry and still looked good as new by the end.
3speed is offline