Bought a new Giant hybrid for my wife at a local bike shop ,she thought she liked it. Turns out she didn't like it so much, put maybe 15 miles on it over 5 or 6 months. I've been in to buy some odds and ends a few times and mentioned to them about her bike. They said they would do a trade, so we brought it in to them and test rode quite a few bikes. Found a mountain bike that rode decent and told em we'd take it The sales person talked to the owner and told us they were going to take the hybrid bike back and give her the mountain bike for fifty bucks difference. Similar priced bikes.. They have two new lifetime customers now.