Originally Posted by
Leisesturm
That is only partly true. It is more accurate to say it is a 'bargain' trike. As part of the bargain the end user is expected to possess above average knowledge .....The o.p. was in over his head (still is) with this trike. That is the long and short of it. What they are calling a defect in the boom likely prevents the boom from being inserted too far. Cutting the boom was exactly the correct advice.
this. its like the people who complain about bikesdirect. online deals are deals for a reason. you have to have some competency. yeah, my performer has had some quirks and things that needed figuring, but i still think they provide an incredible bang for the buck, they have been great to deal with, and I would not hesitate to buy from them again